Account Manager

Who We Are

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

We are The Pharm: an integrated, multi-specialty service and consulting model dedicated to a single, iconic client – Boots UK – with one shared mission: to help people across the UK lead healthier and happier lives.

We bring together experts from across multiple WPP agencies and disciplines to grow a national treasure of a brand, and in doing so, grow ourselves – our skills, our perspectives, our creativity and our careers.

The role

We’re looking for a superstar through‑the‑line Account Manager to join our Brand Experience (BX) team, working on Boots. Typically, you will report into an Account Director or Business Director depending on the project.

• You will help lead small to medium-sized projects and act as day-to-day support on larger projects, armed with your experience and proven ability to think and do.
• You will ensure operational excellence on the projects you manage.
• You will serve as day-to-day client contact and be viewed as an integral part of the account team, who is able to offer valuable input on strategy, creative, production and delivery.
• You will ensure the highest standard of execution across all project deliverables.
• You will have a solid understanding of strategy and always ensure that you and the team are working towards strategic objectives.
• You will help support or lead key client meetings including status meetings, briefings, cross-agency partner meetings, and agency presentations.
• You will manage financial responsibilities including reviewing estimates and billing for your projects, plus tracking budgets, invoices and POs.
• You will seek understanding of client business objectives relative to your projects.
• You will maintain and grow your knowledge of the business competition.

What we're looking for

• Experience as an Account Manager delivering large scale TTL campaigns. ATL experience is a must.
• Has a can-do attitude, comfortable with the pace of a fast-moving account, a safe pair of hands under pressure, embraces change and being a proponent of it.
• Strong team player with a collaborative nature.
• Ability to build trusting relationships with client and agency partners.
• Buttoned down, with strong attention to detail.
• Strong presentation skills.
• Thinks and operates with strategic mindset when prioritising tasks.
• Manages up and knows when to escalate concerns internally or with client.
• Helps mentor and support career development of junior team members.
• Actively contributes to team and department culture.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP agency (NYSE: WPP). For more information, please visit  www.vml.com, and follow along on Instagram, LinkedIn, and X.

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