Client Service (Senior) Associate Night-shift

Dialectica is the global leader in insights on-demand. We enable investment and business professionals to access untapped market, competitive & customer insights powered by the world’s hardest to find experts, and cutting-edge technology. Our team of +1,400 professionals in 5 offices spanning 3 continents, works with top-tier investment funds, management consulting firms, and Fortune 500 companies around the globe.

Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world. Dialectica has been recognized as one of Europe’s fastest-growing companies by the Financial Times for 5 years in a row, a Top Employer for Recent Graduates by The Career Directory in Canada and a Best Workplace.

Our Values

As a company, everything we do is driven by a firm belief in the following values:

• Ownership
• Growth Mindset
• Teamwork
• Respect

We are looking for an experienced Customer Support professional to join our evening shift

This member will initially be onboarded for the first few months with the day shift of our Client Service Team.

The best candidate should be passionate, highly motivated, ambitious about a career in customer service in a commercial setting. This person will join the Client Service Team remotely, in order to enhance the quality of services that Dialectica offers. As a evening shift member you will be a liaison between our clients in EU region and experts with deep industry knowledge. You will be responsible to evaluate clients’ needs, conduct desktop research on companies and markets as well as facilitate the communication between Industry Specialists and our Clients. You will also learn how to manage a client base of established strategy consultancies and /or corporates.

This is a fast paced, client facing, and communication heavy role with a focus on effectiveness, organization and lead generation.

You will be generating value and facilitating Dialectica’s swift client response mindset as we expand our reach and create opportunity in multiple geographies.

Working Schedule: 5pm to 1am

Responsibilities

• Understand client business knowledge gaps and needs and report back with a high-quality expert profile briefing
• Perform critical research into markets and companies around the globe using networking, social media and internal tools
• Assist clients with their requests via phone and email
• Prepare a list of possible leads for our client
• Investigate and resolve any issue faced by our customers and inquiries about their projects
• Handle the communications agenda between industry specialists and our clients
• Maintain high quality work and delivery standards aligned to organizational requirement

The Client Service team is the revenue epicenter of our business. A career in the Client Service team at Dialectica is more than just a job; it’s an opportunity to build an accelerated career, unlock competitive performance compensation, and develop key core skills across an array of competencies in sales, professional communications, client relationship management, project management, account management, and people management. Hard work, drive, and commitment to delivering value will put you on track to develop into a Manager at an accelerated rate.

Requirements

What we look for

At Dialectica, We Don’t Believe In a “one Size Fits All” Approach To Hiring. Our Associates Come From Extremely Diverse Backgrounds And Typically Display The Following Qualities:

• Academic achievement gained in any undergraduate field
• A natural negotiator and salesperson
• Participation in extracurricular activities with proven records of leadership
• Strong interest and passion for the business world evident through your studies, internship or extra-curricular activity
• A development mentality to view setbacks and short term challenges as learning opportunities for growth
• A client service mentality, which means you are committed to go beyond your clients’ needs to deliver true value
• Inquisitive and committed to self-development and lifelong learning

The ideal candidate will possess:

• 0-3 years' work experience
• Bachelor's degree or higher
• Fluency in English
• Excellent verbal and written communication skills
• Commercial acumen and ability to understand diverse value chains
• Ability to work interdependently
• Accuracy, efficiency and professionalism when responding to incoming customer inquiries
• Willingness to confront and resolve a wide range of client problems and/or requests
• Proficient use of MS Office and Google suite
• Drive to deliver high quality results on a daily basis

What we offer

• Competitive compensation package
• performance based bonus
• Company sponsored team-bonding events
• Weekly health and wellness activities (e.g. basketball, football, yoga, running)
• Entrepreneurial culture and amazing coworkers!

Not sure if you have it all? Apply anyway! At Dialectica, we strive to create an inclusive work environment, and we welcome candidates with different experiences and backgrounds.

About Dialectica

Dialectica is an information services company that helps businesses access the knowledge they need to make informed decisions. Founded in 2015, the company has quickly grown to become a top 5 global leader and trusted partner for the world’s leading investment firms, consultancies, and fortune 500 corporations. With 6 global offices in Europe, Asia, North and South America Dialectica serves over 1,000 clients across industries and geographies. The company specializes in delivering primary research services by connecting clients with industry experts and providing actionable insights. Through expert interviews, custom research, and market analysis, Dialectica empowers clients to evaluate opportunities, address challenges, and gain a competitive edge in their sectors. What sets Dialectica apart is its unwavering focus on quality, innovation, and exceptional client service. A team of over 1,500 professionals drives the company’s success, embracing a culture of excellence, collaboration, and continuous growth. Dialectica’s commitment to operational rigor and delivering consistent value has earned it recognition for 6 consecutive years as one of Europe’s fastest-growing companies by the Financial Times.

Dialectica is an Equal Opportunity Employer. Dialectica does not discriminate on the basis of race, religion, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

Not sure if you have it all? Apply anyway! At Dialectica, we strive to create an inclusive work environment, and we welcome candidates with different experiences and backgrounds.