Network Technician (L4)

Position: Network Technician (L4) Client: Ciena Location: Portland, OR (100% Onsite) Duration: Long-term Contract Rate: $50/hr - $52/hr on C2C Key Responsibilities: • Manage deployment project documentation (daily reports, closing docs, engineering updates) • Collect, validate, and submit network test records • Perform advanced provisioning, troubleshooting, and software upgrades • Provide remote support and mentor field technicians • Collaborate with Ciena PM and engineering teams • Resolve complex technical issues and escalate when necessary • Execute test plans and MOPs (non-intrusive procedures) • Commission and provision Ciena equipment • Build and troubleshoot circuits end-to-end Required Experience: • 7+ years in telecom deployment/network support • Experience in advanced provisioning & troubleshooting (mandatory) • Understanding of blueprints/MOPs (mandatory) • Strong aptitude for AWS Automation/Workflows and new platforms • Strong troubleshooting skills for complex network/system issues • Experience leading or mentoring technicians during maintenance windows • Familiarity with network management tools/platforms • Strong communication and documentation skills • Ability to work independently and in team environments • Valid U.S. Driver’s License Preferred / Nice to Have: • Experience with Ciena products (preferred, not mandatory overall) • Ciena 6500 / RLS experience (required for L4 level roles) • Unix/Linux familiarity • Background in NOC or remote support environments • Experience supporting North American telecom customers Education: • Bachelor’s degree in Computer Science, Electrical Engineering, or equivalent experience Additional Details: • Strong Optical Networking Expertise (DWDM, OTN, SONET, ROADM, real-world deployments in telecom/data center environments) • Proven experience with Ciena 6500, Waveserver, and packet platforms (design, deployment, provisioning, troubleshooting) • End-to-end deployment & provisioning, circuit build, commissioning, MOP execution, and test validation • Network transformation projects experience (migration from legacy SONET/TDM to modern architectures) • Advanced troubleshooting & Tier 3 support, including complex outage handling and root cause analysis • Extensive experience with documentation: SOW, BOM, MOPs, test plans, engineering documents • AWS experience is valuable (data center interconnects, cloud environments) • Mentorship and coordination experience supporting field teams, NOC, and cross-functional stakeholders #GlowNetworks #LI-PROMOTED #LI-Onsite