Membership Services Manager

The Tennessee Dental Association (TDA) is seeking a highly organized, customer service-oriented individual to lead day-to-day membership operations and support member engagement initiatives. This position plays a key role in strengthening relationships with current and prospective members, maintaining accurate membership data and systems, and supporting programs that enhance member value and participation.

Key Responsibilities

Membership Recruitment & Retention

• Serve as the primary point of contact for membership inquiries from current and prospective members
• Support the full membership life cycle, including recruitment, onboarding, renewals, dues billing, and retention efforts
• Maintain relationships with Tennessee dental schools for student outreach

Membership Database & Systems Management

• Manage and maintain membership records in NoviAMS
• Prepare annual dues billing and process dues payments with a high degree of accuracy
• Follow up on unpaid membership dues and membership status issues
• Prepare regular membership reports to benchmark progress and support strategic decision-making
• Interface with the American Dental Association on membership-related matters
• Provide operational membership support to local dental societies

Committees, Events & Programs

• Serve as staff liaison to the Membership, Communications & Relief Committee and the New Dentist Committee
• Participate in the planning and execution of membership-related meetings, workshops, and events including the Music City Dental Conference
• Support general office operations and other association projects as assigned

Qualifications

Education & Experience

• Bachelor’s degree preferred or equivalent professional experience
• 3–5 years of experience in membership services, customer service, association management, marketing, or administrative coordination preferred
• Association or nonprofit experience is a plus

Technical Skills

• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook.
• Experience with NoviAMS or other association management systems preferred
• Strong data management and reporting skills with attention to accuracy and detail

Core Competencies

• Customer-service oriented with strong interpersonal skills
• Detail-oriented with proven accuracy in data entry and record management
• Strong written and verbal communication skills
• Self-motivated with the ability to work independently and collaboratively

Company Culture and Benefits:

• Join a collaborative team in our hybrid office environment in Franklin, TN.
• Competitive salary and comprehensive benefits package.

Why Join TDA?

The Tennessee Dental Association is a mission-driven professional association dedicated to serving Tennessee dentists and advancing oral health across the state. This role offers the opportunity to work closely with volunteer leaders, engage with professionals across Tennessee, and contribute to programs and initiatives that support and improve member experience.