Senior Consultant - Solution Design

Title - Senior Consultant - Solution Design

Role Summary
The Senior Consultant - Solution Design is responsible for driving market-led solution design, developing differentiated service offerings, and leading client-centric solutioning efforts. The role combines strategic thinking, client engagement, and execution excellence to deliver scalable, high-impact service solutions aligned to organizational objectives and guidelines.

Key Responsibilities

• Analyze service markets and competitive intelligence to identify trends, gaps, and opportunities.
• Define service market strategies and develop solution POVs, including value proposition, pricing, and operating models.
• Design and deliver customized solutions aligned to client business context and strategic goals.
• Lead RFP responses, solution proposals, and bid support in collaboration with Sales and Delivery teams.
• Engage directly with clients to conduct solution workshops, discovery sessions, and presentations.
• Develop Statements of Work (SOWs) detailing scope, commercials, and contractual terms.
• Support transition planning and execution by transferring solution and contract knowledge to delivery teams.
• Create and guide development of client-facing and internal solution collaterals (case studies, flyers, presentations).
• Participate in transformation and continuous improvement initiatives to enhance service effectiveness.
• Drive competency building through domain training and creation of reusable knowledge assets.
• Manage and develop team members through performance reviews, coaching, and capability development.

Education & Qualifications

• Bachelor's degree in Business Administration, Engineering, Economics, Operations Management, or a related field
• A Master's degree (MBA or equivalent) is preferred but not mandatory
• Relevant certifications are desirable:
  • PMP / PgMP / Agile certifications
  • Six Sigma / Lean / Design Thinking
  • Consulting or solution design related certifications

Professional Experience

• > 8 years of experience with:
  • Solution design, consulting, service strategy, or pre - sales roles
  • Proven exposure to end - to - end solutioning, including RFPs, SOWs, pricing, and operating models
• Experience working in global or regional roles supporting North America and/or LATAM markets
• Prior experience in BPM, Shared Services, Consulting, or Professional Services environments strongly preferred
• Fluent English (mandatory) - strong verbal and written communication for client interactions, proposals, and presentations
• Spanish proficiency required; bilingual capabilities considered a strong advantage
• Ability to communicate effectively with global stakeholders and senior leadership
• Demonstrated ability to lead client - facing engagements independently

This position requires hybrid work mode and needs your presence in the office in Monterrey N.L. for at least 60% of the workdays every week.