Manager - End User Compute

Job Title-

Manager - End User Compute

About the Function:

Digital & Technology (D&T) is transforming how Diageo works, from how we source ingredients to how we connect with customers and consumers around the world.

This is where data, technology and creativity come together to solve real business challenges and unlock new opportunities. Whether it's building platforms, using data to drive decisions or shaping digital experiences, the work here has tangible impact across every part of our business.

You'll be part of a team that's constantly learning, experimenting and pushing boundaries, with the freedom to explore new ideas and the support to turn them into reality.

About the Role

Lead end-user IT support across 75+ locations ensuring seamless user experience.

by Incident prioritization, resource allocation, vendor engagement, SLA enforcement

Financials: Manage support budget, optimize asset & AMC costs, plan refresh cycles

Complexity: 2500+ users, multi-location, diverse tech (Endpoints, VC, CCTV, UPS, PLCs)

Strategy: Standardization, automation, lifecycle management, user experience improvement

Leadership: Manage 15+ engineers, drive performance, act as escalation point

Top Accountabilities: Service excellence | User satisfaction | Asset management | Vendor governance | Continuous improvement

To lead and manage end-user IT support operations across multiple locations, ensuring high availability, better end user support and user satisfaction for all workplace technologies including endpoints, collaboration tools, and site infrastructure.

Recommendations Expected

Recommend on Process improvement and optimization.

Recommend tools, technologies which helps to Proactive management and further reduce the ticket

Recommend on vendor engagement for issue resolution Project activities

Manage operational budget for end-user support Services

Optimize costs related to hardware procurement, repairs, and AMCs

Track and control asset utilization and avoid unnecessary spends

Support budget planning for refresh cycles (laptops, desktops, VC systems)

Ensure cost-effective vendor management and reduce OPEX spends

Manage IT support for 2500+ users across 75+ geographically distributed locations

Handle diverse technologies: endpoints, AV/VC systems, printers, CCTV, UPS, PLCs

Operate in a high-demand, fast-paced environment with strict SLAs Coordinate with vendors

Coordinate with IMS team for the strict compliance as per Diageo's Benchmark

Drive standardization of IT support processes

Lead digital workplace improvements and automation initiatives

Plan and execute device lifecycle management (refresh, upgrades)

Improve user experience and reduce recurring incidents

Align end-user services with overall IT and business strategy

Set Processes, goals and monitor team performance align with EUC KPI

Ensure high team engagement and productivity

Act as escalation point for critical/VIP issues

Qualification :

• 8+ years' experience in working within a similar major multi-national enterprise supporting IT and business functions.
• Certifications (Preferred): CCNA, Microsoft, ITIL.

Technical Skills

• Strong knowledge of Microsoft 365, Azure AD, SCCM, Intune, Microsoft Defender, and virtualization
• Experience with ITSM, Collaboration and productivity tools
• Excellent understanding of cybersecurity principles, best practices, & regulatory requirements.

Soft Skills: Demonstrated ability managing cross-functional teams/projects within complex organizational structures.

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We accept diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, approaches, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you bring together this information when you submit your application.