IT Support - Training

Emprise Corporation is a fast-growing company that has been serving government and commercial clients for over 38 years. Emprise is the industry leader in Predictive Maintenance and Condition Monitoring by offering a wide set of capabilities that allow us to provide premier products and services that help our clients operate more effectively and efficiently. We’re looking for a talented individual to join our IT Support Team- Training in Chesapeake, VA.

Responsibilities:

• Provides technical support primarily for the training department. Department holds multiple classes with digital material, workstations and media every week.
• Support training workstations and servers including installation and testing of operating systems, business support software including Microsoft Office, and enterprise software including Apache Tomcat and javabased web applications. Training workstations are used for handson classroom usage with users/students in attendance or attendance virtually.
• Diagnosing and troubleshooting network and application connectivity issues for local and remote students.
• Support several virtual environments running VMWare’s ESXi platform including initial virtual machine configuration, establishing baseline templates, as well as virtual machine cloning and snapshot processes.
• Maintain hardware and software assignment documentation including routine auditing and maintaining baseline stocking levels.
• Follow security best practices and contribute to continuous improvements to reliability, documentation, and standard procedures.
• Support full system lifecycle, from imaging, assignment, support/maintenance to disposal.

Required Qualifications:

• 2 years of experience in an IT support capacity
• Associates degree in Information Technology or relatedfield, computer or related field or equivalent experience
• CompTIA Security+ (required) or ability to obtain within a 90 probationary period
• Highly organized and detailoriented
• Strong research, problem solving and analytical skills
• Networking Proficiency TCP/IP, DNS, SSL, PKI (Client/Server), vlans, switches, Firewalls (Windows, etc)
• Ability to learn and adapt to new technologies quickly
• Strong verbal, written, and communication skills
• Proficiency in Windows system administration and Microsoft Office
• Must be able to obtain and maintain a DOD Security Clearance
• Ability to travel when required (infrequently)
• Able to lift up to 50 lbs., sit and/or stand for long periods of time

Preferred Qualifications:

• CompTIA A+
• Azure, Entra, MS365 Administration, Purview experience
• Experience supporting VMware vSphere/ESXi.HyperV or other virtualization systems
• Familiarity with NIST SP 800171 and/or CMMC (plus)
• Experience with endpoint protection, vulnerability remediation, security monitoring, or incident response support (plus)