Technical Field Support Engineer

Key Responsibilities:

- Provide technical support for power systems products and equipment

- Troubleshoot field issues and support testing/commissioning activities

- Assist with root cause analysis (RCA) and corrective actions

- Develop technical documentation, reports, and troubleshooting guides

- Support remote monitoring systems and customer inquiries

- Analyze technical trends and recommend improvements

- Collaborate with engineering, service providers, and customers

Qualifications:

- Bachelor's degree in Electrical Engineering, Engineering Technology, or related technical field preferred.

- 3-5 years of experience in power systems, field service, technical support, or related industry

- Experience with troubleshooting, testing, and field support activities

- Familiarity with substations, relays, switchgear, SCADA, or industrial power systems preferred

- Strong communication, analytical, and problem-solving skills

- Proficiency with MS Office and technical reporting tools

Preferred Background:

- Utility, renewable energy, industrial power, or electrical systems experience

- Knowledge of NEC, UL, IEC, or related industry standards

- Experience supporting customers and cross-functional technical teams