General Manager/Deputy General Manager - Experience (City Lead - Bangalore)

Roles & Responsibilities:

The Deputy General Manager will be responsible for overseeing the end-to-end management of the Bangalore region, ensuring seamless operations, strong client relationships, and effective stakeholder coordination. This role requires a dynamic leader with expertise in both operations and sales, capable of driving service excellence and business performance. The DGM will play a pivotal role in delivering exceptional client experiences, maintaining high operational efficiency, and ensuring optimal facility performance in line with the brand’s premium positioning.

Key Responsibilities:

• Drive exceptional customer experience by ensuring premium service delivery and executing high-quality client engagement initiatives.

• Oversee end-to-end operations, including facility management, maintenance, housekeeping, security, and front-office functions.

• Build and manage relationships with high-profile clients, stakeholders, and vendors, serving as the primary escalation point.

• Lead innovative member onboarding initiatives and continuously enhance overall member satisfaction and engagement.

• Conceptualize and execute community engagement programs and events to enrich the member experience.

• Plan and manage the community budget, including event allocation and expense tracking with timely reporting.

• Drive business growth through effective budgeting, cost control, occupancy optimization, and retention strategies.

• Lead, mentor, and manage cross-functional teams to foster a high-performance, customer-centric culture.

• Ensure compliance with safety regulations, company policies, and maintain accurate operational reporting and documentation.

• Drive IOS sales and overall business growth initiatives within the region.

Essential Skills:

• Strong leadership and team management capabilities with a focus on high-performance outcomes

• Excellent client-facing and communication skills, with the ability to engage CXO-level stakeholders

• Highly customer-centric approach with strong attention to detail

• Expertise in operations and facility management within premium environments

• Strong analytical, problem-solving, and decision-making abilities

• Sales-driven mindset with a proven ability to drive revenue growth and business expansion

Key Performance Indicators:

• High client satisfaction and retention levels

• Achievement of sales targets and revenue growth objectives

• Operational efficiency and adherence to service quality standards

• Effective cost management and budget adherence

Experience - 10 + Years and Experience in Coworking is Mandatory

Qualification: Graduation