Team Leader EAD Substitution Team

Job title: Team Leader EAD Substitution Team - FTC (12 months)

Office location: Spanskih boraca, Belgrade - Hybrid working (3 days in the office)

About The Role And The Team

To successfully manage a team of substitution coordinators based in Belgrade, Serbia. The management role is to include both functional and line management. The mission will be to develop and lead the substitution Coordination team and to motivate the team to ensure continuous improvement to meet high Business targets. This will include establishing processes, systems and reporting.

What will you be doing?

Enhance reporting activities

• Develop timely, accurate and insightful reporting for the substitution team
• Ensure data needed for reporting is correct and up to date by ensuring the team produces data exception reports and ensure appropriate follow up is actioned

Team leadership

• Set clear objectives and expectations for each team member
• Delegate tasks for the team and ensure the team follows through with assigned tasks
• Report on the team's activities to the reporting manager

Develop team processes and communication

• Work collaboratively with other departments to implement good change practices
• Assess and improve team processes on a regular basis
• Lead the design and implementation of processes/systems and tools to effectively deliver against targets

Team development and motivation

• Provide clear development and succession planning for team members
• Coach team members to ensure they have the skills for excellent performance
• Motivate the team to achieve excellent results and ensure their continual improvement

What We Are Looking For

• Previous experience with data analysis
• Advanced user of MS Office (Excel, Word, Power point)
• Solid background in operational reporting
• Strong understanding of the end-to-end process from DSS to RFS
• Excellent written and verbal English communication skills
• Target Driven
• Strong leadership and motivational skills

Why work for us?

We're in your corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done!

Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022)

In our Belgrade office, we work with our UK colleagues in a shared mission: to gigabit Britain. Our office started up in 2013 with what was then 20 developers, now we'remore than 700 people. Do you want to be a part of our next adventure?

Going beyond the expected

Whatever We're Doing – Whether We're Liaising With Our Customers, Delivering Our Network, Or Working On Our Company Strategy, Going Beyond The Expected Is The Benchmark For Everything We Do. How We Work Is Shaped By Our Three Culture Principles

• We work smarter together
• We stay focused
• We strive for excellence

Some Of Our Key Benefits

• Competitive salary
• Global Remote working for up to 2 week per year for those who are able to work remotely
• 25 days' paid holiday increasing each year, to a max of 35
• Extra days off for your birthday, move house and volunteer
• Access to a wellbeing platform, Rezilient
• Partnership with SOS Children's Village
• Private medical insurance
• Fit Pass discount
• Technology discount
• Team sports activities
• Massages in the office
• Sweet Tuesdays

We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.

What happens next?

• You apply (please send us your CV in English)
• We carefully review your application
• We'll get back to you — even if it's a no (for now)