On-Site IT Support Specialist

The Opportunity

We are seeking a motivated and enthusiastic On-Site IT Support Specialist to join our team. In this role, you will support incident resolution by collaborating with various IT support teams and functions. You will act as a representative of the IT organization, engaging directly with users and serving as the primary point of contact on behalf of other IT teams.

You will provide desk-side support for all IT issues requiring physical intervention and ensure a seamless user experience.

How You'll Make an Impact

• Troubleshoot IT-related issues that require physical, on-site support
• Provide on-site IT support across multiple locations, including both the factory and headquarters (HQ), with flexibility to travel as required
• Deliver computers and hardware to users in a "ready-to-use" state
• Provide ad-hoc training on common IT topics and guide users through self-service tools when needed
• Manage physical stock of devices and accessories, including CMDB updates
• Perform regular inventory checks for hardware and related equipment
• Coordinate logistics with local providers to ship and move devices across locations
• Handle warranty cases in collaboration with relevant OEM vendors
• Identify and report risks that may impact OSS service quality
• Provide desk-side support for end users, IT equipment, software in meeting rooms, and other collaboration spaces
• Support and coordinate with third-party technicians
• Conduct regular checks of computer rooms, including temperature, air conditioning, cabling, and overall functionality
• Follow OSS governance processes, including participation in meetings and escalation procedures
• Adhere to OSS procedures defined in runbooks, SOPs, and knowledge articles
• Work full-time on-site at the assigned factory location
• You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• Bachelor's degree in Information Technology or a related field
• Minimum of 2 years of professional experience in IT support
• Willingness and flexibility to travel between multiple work locations, including factory and headquarters (HQ), as required
• Proactive, solution-oriented mindset with the ability to work independently
• Strong communication skills with proficiency in both written and spoken English

Current employees apply here