IT SUPPORT ASSOCIATE

We are looking for a talented IT SUPPORT ASSOCIATE to join our team specializing in IT for our CUMMINS MOTORES in San Luis Potosí, SLP, México .

In this role, you will make an impact in the following ways:

• Diagnose and troubleshoot hardware, software, and infrastructure problems.
• Manage requests and incidents through ticket management systems, documenting actions taken.
• Provide effective solutions and analyze data to identify recurring trends or areas for improvement.
• Implement corrective actions based on root-cause analysis.
• Create, update and manage operational standards and process documentation.
• Provide support according to established processes and ensure compliance.
• Train less experienced staff in IT tools and procedures.
• Oversee and support contracted resources.
• Collaborate with internal teams and external suppliers to ensure effective solutions.
• Identify opportunities for improvement and propose changes to optimize services and processes.
• Manage the relationship with external suppliers, providing follow-up and ensuring compliance with standards.
• Extend the workday according to the needs of the business.
• Assist in other assigned IT-related responsibilities.
• Perform IT production support for assigned areas according to documented processes.
• Manage documentation and process standards.

To be successful in this role, you will need the following:

• Strong knowledge in database and SQL management.
• Understanding and experience with root-cause analysis methodologies.
• Familiarity with innovative technologies applied to the business.

Additional Considerations

For union-represented employees, the following criteria must be considered:

• Performance evaluation with one of the following ratings:
• Meets Expectations
• Exceeds Expectations
• Significantly Exceeds Expectations
• Minimum of 12 months of seniority in the current job classification.
• No recorded behavioral incidents within the past 6 months.

Experience

At least 6 months of experience related to IT support areas or root cause analysis.

Main Areas of Interaction: Quality, Operations, Manufacturing, Engineering.

Additional Requirements: Extension of the workday due to the need for the business.

Skills

• Values differences.
• Action-oriented
• Stakeholder balance sheet
• Troubleshooting (Cause - Root Analysis)
• Effective communication.
• Proactivity
• Teamwork.
• Negotiation
• Flexibility
• Adaptability.

Education

Completed Minimum Preparatory, Technical Career.

Job Systems/Information Technology

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2427390

Relocation Package Yes

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.