Sr Operations Manager, Japan Growth Ops, Retail

Consumer Growth Manager - Japan About the Role

We're looking for a data-driven growth professional to drive consumer acquisition, engagement, and retention initiatives across Japan. You'll partner with Marketing, Operations, and cross-functional teams to execute high-impact campaigns that grow and retain our user base.

What You'll Do

Campaign Execution & Growth Strategy

• Execute consumer growth campaigns across the full lifecycle: acquisition, engagement, and retention
• Translate data insights into actionable recommendations and execution plans
• Support development of consumer growth strategy in partnership with Marketing and Operations

Operations & Performance Management

• Manage day-to-day campaign execution, including timelines, coordination, and goal tracking
• Monitor and analyze key performance metrics: user health, campaign effectiveness, and communication performance
• Provide insights and recommendations based on performance data

Cross-Functional Collaboration

• Coordinate with Operations, Sales, Strategy & Planning, Marketing, Legal, Product, and Global teams
• Align stakeholders to ensure smooth campaign delivery and strategic alignment
• Communicate clearly across functions to drive execution excellence

What You'll Need

Required Qualifications

• 4+ years of experience in marketing, operations, strategy, or finance
• Experience in fast-growing or consumer-focused businesses
• Strong analytical skills: SQL proficiency and comfort working with data to drive decisions
• Fluent English with ability to communicate clearly across functions
• #GoGetIt mindset with customer obsession

Preferred Qualifications

• Experience owning consumer growth, lifecycle management, or retention strategies
• Japanese fluency or strong working proficiency
• Strong project management skills with ability to manage multiple initiatives simultaneously
• Clear communicator with collaborative, growth-oriented approach

What Success Looks Like

• Driving measurable growth in user acquisition, engagement, and retention metrics
• Executing campaigns on time and on target with clear ROI
• Building strong cross-functional partnerships that accelerate execution
• Using data to identify opportunities and optimize performance

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Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.