Growth Operations Associate

Company Description

Hungerstation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

To drive growth by working closely with a wide set of functions including Operations, Finance, Sales, Marketing, Product, and logistics.

Responsibilities:

• Support the development and execution of growth plans across key user moments (e.g. breakfast, coffee, fine dining) to meet key business OKRs.
• Identify high-impact opportunities through market research and customer insights.
• Collaborate cross-functionally to launch targeted marketing initiatives that drive engagement and retention.
• Assist the Marketing team in planning and rollout of lifecycle marketing campaigns.
• Drive & facilitate key meeting cadences to manage performance, including weekly & monthly business reviews.
• Collaborate with the Product team to fine tune effective entry points to drive growth across user moments.
• Build and refine effective customer segments.
• Develop tailored growth strategies for different user cohorts.
• Support the creation of personalized customer journeys across multiple touchpoints.
• Run A/B tests and other experiments to validate growth tactics
• Analyze key growth metrics (e.g. Frequency, LTV, CAC, Cost per incremental order) and generate insights.
• Contribute to reporting dashboards to track performance and inform decision-making.
• Contribute to the development and execution of the Division’s OKRs, while ensuring alignment with other Functions' heads.
• Make critical decisions that support the Division's strategic and tactical direction.
• Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.
• Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
• Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
• Uphold a high-performance working environment and promote HS’s Values.

Qualifications

• 4_6 years of experience in Growth Marketing, Marketing Operations, or User Lifecycle Management, preferably in a Tech company.
• Strong understanding of KSA user behaviour and trends.
• Equally fluent in numbers and user instincts, able to model outcomes while understanding what truly resonates with users.
• Prefer to have experience in SQL, Braze
• Bachelor’s degree in business administration, marketing or a relevant field is required.