Account Management Representative

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils!

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We are looking for two Account Management Representatives to join our team in Naperville, IL.

Greetings from your future manager

“I’m excited to welcome a new Account Management Representative to our team. We enjoy working together in an engaging and flexible work environment. In this role, you will be challenged with developing a diverse customer base within a global supply chain with opportunities to build your network both domestically and internationally”. - Wade Smith, Director of Customer Service

What You Will Do

• Communicate with customers, throughout the order lifecycle, using independent judgment and discretion to resolve conflicts and solve issues as they arise
• Efficiently perform the order management process including timely and accurate order entry, analysis of orders and communication of any capacity constraints
• Maintain stocking programs including assessment of inventory levels and order replenishment
• Field and process inquiries including questions related to the company’s product line
• Coordinate and communicate with both the customer and internal partners with respect to service issues
• Ensure efficient workflow within the supply chain with a focus on continuous process improvement and good collaboration
• Effectively process complaints and claims

Who You Are

• You have a bachelor’s degree in business or a related field
• You have at least five years’ experience in customer service or a related field, seven years’ experience preferred
• You demonstrate a working knowledge related to value chain and supply chain activities as well as a business-to-business order fulfillment cycle
• You have the ability to balance service and cost within your daily work
• You have business understanding and knowledge as well as problem solving skills
• You have organizational and interpersonal skills
• You have knowledge related to relevant IT tools and systems ideally in systems including Salesforce, SAP or both
• You are fluent in both English and Spanish or in English only

This Is What We Offer To You

• A meaningful job – We have an inspiring purpose ‘We create a future beyond fossils. Our work is impactful and transformative.
• A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
• Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
• Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Salary range: 68,960 to 99,000 USD / year based on qualifications and experience  

UPM offers a comprehensive benefits package which includes the following:  

• Health insurance: comprehensive medical, dental and vision plans  
• Other insurances: disability coverage, life, and AD&D insurance  
• Retirement plan: 401(k) with company match and employer retirement contribution  
• Paid time off: 15 days of paid time off plus 13 company holidays   
• Bonus: annual performance-based short-term incentive plan  
• Other: professional development opportunities  

Benefits are updated annually and plan level eligibility requirements may apply. 

Learn about our Rewarding and our Ways of working.

Additional Information

Location: Naperville

Position 1: Reports directly to Wade Smith, supporting customer segments including Latin America and publishers, brokers, and printers in North America. Spanish language skills are required for this role.

Position 2: Reports to Marlene Forbes, supporting publishers, brokers, and printers in North America. English proficiency is required; Spanish is not mandatory.

For further information about the role, please contact Wade Smith, Director, Customer Service, at [email protected].     

Are you interested? Please apply via the link above and attach your CV and cover letter by June 4, 2026. 

Please note that we are going through the applications already during the application period, and you may be contacted already before the application deadline.

If you have any technical issues with submitting your application, please contact our HR Service Center at [email protected] or +13313309340.

Only candidates authorized to work within the United States without sponsorship will be considered. 

This Job Description is intended to be a guide and is not intended to be a contract of employment, explicit or implicit. All contents are subject to change at the sole discretion of the company. Cooperation is expected of all employees. Other duties may be assigned as needed.

UPM North America is an Equal Opportunity Employer. 

UPM Communication Papers offers the industry’s widest portfolio of graphic papers for newspaper, magazine, marketing, and book printing, as well as for home and office applications. We drive the value of paper as a unique and sustainable medium of trust, impact, learning and inspiration. We employ around 4,500 people and operate 8 modern paper mills globally. Our annual production capacity is 3.7 million tonnes of graphical paper. More about us and our products at www.upmpaper.com

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