Full Desk Account Manager

Terranova is seeking a Full Desk Account Manager / Recruiter to own both the client relationship and recruiting delivery for a portfolio of accounts. This role is responsible for developing new business, managing client partnerships, and executing end‑to‑end recruiting across roles brought in by clients.

This is a true full‑desk position—ideal for an staffing Account Manager who enjoys building relationships, driving revenue, and delivering high‑quality talent with accountability from intake to offer.

What You’ll Do

Client Development & Account Management

• Build and manage a portfolio of client relationships through proactive outreach (cold calling/emailing), referrals, and expansion of new and existing accounts
• Partner directly with business leaders and in‑house Talent Acquisition teams to understand hiring needs, workforce goals, and timelines
• Lead client intake meetings, define search strategy, and set clear expectations around process and delivery
• Act as the primary point of contact throughout the hiring lifecycle

Recruiting & Talent Delivery

• Execute full‑cycle recruiting: sourcing, screening, interviewing, offer coordination, and placement
• Develop tailored recruiting strategies aligned with each client’s business objectives
• Maintain a strong candidate pipeline across priority skill sets
• Deliver a high‑touch candidate experience from first conversation through placement

Revenue & Performance Ownership

• Own revenue generation across your desk, including new placements and account growth
• Meet or exceed individual placement, revenue, and activity goals
• Manage pipeline activity, forecasts, and reporting with accuracy and consistency

Partnership & Representation

• Represent Terranova as a trusted talent partner—not a transactional staffing vendor
• Collaborate with internal leadership to continuously improve process, tools, and delivery quality
• Stay informed on market trends, compensation benchmarks, and hiring dynamics relevant to your focus areas

Administrative

• Documentation of client meetings and account updates in the CRM (Bullhorn)
• Documentation of candidate profiles, interview status and hires in the ATS (Bullhorn)
• Overall organization of the account portfolio to ensure proper services sold, hiring met and billing executed

What We’re Looking For

Required Experience

• 3+ years of experience in full‑desk recruiting or staffing at a staffing agency
• Proven success managing both business development and recruiting delivery
• Experience working directly with hiring managers, executives, or TA partners
• Ability to manage multiple searches simultaneously without sacrificing quality

Skills & Traits

• Strong consultative and relationship‑building skills
• Comfortable owning revenue goals and working autonomously
• Highly organized, responsive, and proactive
• Clear, confident communicator with clients and candidates
• Action‑oriented and accountable from intake through close

What Success Looks Like in This Role

• Clients view you as a true partner, not just a recruiter
• You consistently deliver qualified candidates aligned to client needs
• Your desk shows steady growth through repeat business and referrals
• You manage your pipeline with transparency, urgency, and ownership

Why Terranova Talent Solutions

• Partner directly with business leaders and in‑house TA teams
• Collaborative, founder‑led environment with clear expectations
• Focus on quality, long‑term relationships, and sustainable growth
• Opportunity to grow your desk and influence how we deliver talent solutions

Compensation

Base: $70k

Commission: Uncapped at 40%

Bonus: Tiered based on annual revenue generated

RSU Plan: Tiered based on annual revenue generated