Director of Customer Revenue

Director of Customer Revenue / Account Management

UK / Reading HQ / Hybrid

Competitive package

A global SaaS business is looking to bring in a senior leader to take control of a Account Management function in need of restructure. The opportunity is there, but the structure, consistency and commercial focus aren’t. This role is about fixing that and building a function that delivers.

Responsibilities

• Take full ownership of the Account Management function and its performance
• Reset how accounts are structured, segmented and managed
• Introduce clear roles, responsibilities and accountability across the team
• Move the function from reactive support to proactive revenue ownership
• Build and embed a consistent operating rhythm and ways of working
• Drive cross sell across a wider product suite following recent acquisitions
• Align with Sales, Product and Operations to create a joined up customer approach
• Lead and develop a team through change, setting clear expectations and standards
• Influence stakeholders across a matrix environment to drive real change

Experience required

• Background in new business sales, now operating in Account Management or Customer Revenue leadership
• Experience within a SaaS or subscription-led business
• Proven track record of improving or restructuring underperforming teams
• Strong commercial mindset with ownership of retention, growth and cross sell
• Experience building structure, process and scalable ways of working
• Comfortable operating in a matrix environment and influencing senior stakeholders
• Able to engage at all levels, from senior leadership through to SME business owners

What success looks like

• A clear, structured Account Management function with defined ownership
• Consistent approach to managing and growing customers across the business
• Improved retention and a visible increase in expansion revenue
• A team that understands expectations and is measured against them
• Cross sell embedded as part of the day to day approach, not ad hoc
• Strong alignment across teams, removing friction in how customers are managed