Product Operations Manager Intern (SMB Inside Sales) - 2026 Start (BS/MS)

Responsibilities

Team Introduction

TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From executing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise and sales acumen with a customer-centric mindset to help businesses achieve their marketing goals on TikTok.

We are looking for talented individuals to join us for an internship in 2026. Internships at our Company aim to offer students industry exposure and hands-on experience. Watch your ambitions become reality as your inspiration brings infinite opportunities at our Company.

Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to Our Company and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

We support credit-bearing internship registration, subject to the intern's school requirements and company approval.

Successful candidates must be able to commit to either of the following Internships

• From May to August (onboard by 11 May 2026)

Responsibilities:

This role is an AI CRM Product Operations Intern position, with a strong focus on AI product implementation, AI agent operations, and GTM execution. It is not a traditional marketing/sales support or coding role.

You Will Be Directly Involved In:

• Driving the implementation of AI CRM products in real business scenarios
• Operating and configuring core capabilities such as AI Agents, Sequences, and Assignment logic
• Supporting GTM execution during product iterations through hands-on operations and data support
• Assist in executing the GTM strategy for AI CRM products, including market research, competitive analysis, and sales enablement;
• Support communication between the product and global sales teams, facilitating the adoption and implementation of CRM tools;
• Participate in the planning and creation of sales training materials to optimize the sales process and improve efficiency;
• Conduct data analysis to provide market insights and optimize GTM strategies;
• Coordinate cross-functional communication to ensure smooth execution of GTM initiatives.

Qualifications

Minimum Qualification(s):

• Currently pursuing an Undergraduate/Master in Computer Science or Computer Engineer, with the ability to understand system and product logic beyond surface-level usage
• Strong logical thinking and the ability to break down complex problems; strong interest in AI, automation, and agent-based products
• Comfortable with system configuration, data review, and issue troubleshooting
• Strong learning ability and sense of ownership; able to move work forward in an environment with incomplete or evolving definitions
• Strong sense of responsibility, teamwork mindset, and basic project coordination skills
• Available for at least 6 months

Preferred Qualification(s)

• Background or experience in marketing, sales, or product-related roles is a plus
• Hands-on experience with or strong interest in LLMs and AI tools (e.g. ChatGPT, Claude, etc.)
• Practical experience with AI agents, workflows, or automation, including personal or side projects
• Solid data awareness, such as understanding metrics and performing basic analysis using SQL or Excel

If you have any questions, please reach out to us at [email protected]

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.