ASSISTANT DIRECTOR

Assistant Program Director

Residential / Behavioral Health Program

Willow Grove, PA

Position Summary

The Assistant Program Director (APD) provides leadership and operational support in collaboration with the Program Director. The APD assists with staff supervision, hiring, training, and daily program operations. This role ensures that services are delivered in an ethical, professional, and person-centered manner, consistent with APIS/RHD values and regulatory standards.

The APD plays a key role in supporting staff performance, maintaining compliance, and promoting a positive environment for both individuals served and employees.

Essential Duties & Responsibilities
Leadership, Staff Management & Organizational Strategy

• Provide supervision and leadership to Residential Managers/Program Managers and Direct Support Professionals (DSPs), including oversight of daily operations, implementation of individual service plans, and documentation practices


• Supervise Fiscal/Administrative staff, medical staff, and Program Specialists in the absence of the Program Director


• Support recruitment efforts in collaboration with the Fiscal Administrator or Office Manager, including scheduling interviews, participating in candidate selection, and assisting with hiring and onboarding


• Provide guidance and oversight to management staff regarding supervision practices, including performance management and progressive discipline when necessary


• Promote a culture of accountability, teamwork, and person-centered care

Quality Assurance & Compliance

• Review site documentation to ensure compliance with internal policies and external regulatory requirements


• Prepare for and support internal and external audits


• Ensure adherence to licensing, funding, and organizational standards, including APIS/RHD policies and procedures

Finance, Operations & Program Support

• Support the Program Director in managing program operations in alignment with budgetary, licensing, and funding requirements


• Assist with oversight of staffing patterns, scheduling, and resource allocation


• Provide direct support and intervention to individuals and staff during crisis situations


• Foster an environment that promotes skill development, independence, and access to community resources


• Complete additional duties as assigned to support program success

Qualifications

• Bachelor’s degree in Social Work, Psychology, Human Services, or a related field from an accredited institution preferred with a minimum of 3 years of experience in mental health/IDD direct service and 2 years of supervisory experience
  OR


• High School Diploma/GED with a minimum of 7 years of experience in mental health/IDD direct service, including 2 years of supervisory experience


• Working knowledge of Microsoft Office applications and general computer systems


• Valid driver’s license with a minimum of 3 years driving experience and access to a reliable personal vehicle


• Ability to obtain and maintain required clearances, including criminal background check, FBI clearance, and child abuse clearance (if applicable)

Core Competencies

• Effective Communication: Communicates clearly and professionally with individuals served, families, staff, and external partners


• Ethical Practice: Demonstrates integrity, maintains confidentiality, and upholds the dignity and rights of all individuals


• Leadership & Accountability: Provides direction, models professionalism, and holds self and others accountable for performance


• Collaboration: Works effectively with interdisciplinary teams and community partners


• Cultural Humility: Promotes an inclusive environment that respects diverse backgrounds and perspectives


• Problem Solving & Conflict Resolution: Addresses challenges proactively with a solution-focused approach


• Compliance & Quality Focus: Ensures adherence to all regulatory and organizational standards

Additional strengths include strong organizational skills, attention to detail, customer service orientation, and knowledge of residential care regulations, crisis intervention, and staff supervision practices.

Working Conditions & Physical Requirements

• Work is performed in residential and office settings across multiple locations


• Ability to sit, stand, walk, bend, lift (up to 50 lbs), and navigate stairs as needed


• Frequent use of computers, phones, and office equipment


• Must be able to safely operate a motor vehicle for program-related travel

Additional Requirements

• Maintain compliance with all OSHA, HIPAA, and organizational policies and procedures


• Complete all required trainings, including CPR/First Aid and mandated reporting


• Maintain a professional demeanor and exercise sound judgment in all aspects of the role

Why Join Us

• Opportunity to lead within a mission-driven, person-centered organization


• Collaborative and supportive team environment


• Professional growth and leadership development opportunities


• Meaningful work that impacts individuals and communities

Equal Employment Opportunity (EEO) Statement

About Company:

Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment.

Apis Services, Inc. and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.