Customer Success Operations Manager (Planhat)

Customer Success Operations Manager (Planhat) - Corsearch

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United Kingdom (London), Netherlands (Amsterdam), Germany (Berlin)

Fully Remote

Customer Success Operations Manager (Planhat)

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At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make.

As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment.

Our comprehensive solutions, powered by AI-driven data and deep analytics, enable brands to establish, monitor, and protect their presence against infringement and counterfeiting.

Why Choose Corsearch?

Innovative Solutions : We combine cutting-edge technology with expert judgment to deliver market-leading services in trademark clearance, brand protection, and anti-counterfeiting.

Global Impact : Trusted by over 5,000 customers worldwide, including 73 of Fortune's Top 100 companies, our work has a meaningful impact on businesses and consumers alike.

Collaborative Culture : With a team of over 1,900 professionals across multiple global offices, you'll be joining an inclusive environment where diverse perspectives thrive.

Mission-Driven Purpose : Our commitment to protecting consumers and their trust in brands drives everything we do, making Corsearch a force for good in the world.

✅The Role

We are looking for a hands-on, technically-minded Customer Success Systems Architect to take full ownership of our Planhat environment. Our current setup needs a total "under-the-hood" overhaul to fix data integrity issues and scythe onlale for 900+ users.

This is not a generalist success role; we need a system "builder" who understands back-end architecture, data flows, and complex integrations. You will be responsible for transforming our CS platform from a "data dump" into a high-performance engine that drives actionable insights and operational excellence across the entire post-sales journey. ✅Responsibilities and Duties

1. Planhat Administration & Ownership

System Ownership: Serve as the primary "Product Owner" for Planhat. You aren't just an end-user; you are the architect responsible for stability, accuracy, and scalability.

Backend Configuration: Build and maintain backend settings, including API integrations, data feeds, custom fields, user roles, and complex automation rules.

Workflow Design: Build and optimize playbooks and "Rules of Engagement" that reduce manual work and eliminate the team's dependency on offline spreadsheets.

Actionable Reporting: Help implement a new health score logic and build dashboards that turn raw data into specific actions for the CS team.

2. Data Integrity & SFDC Alignment

System Cleanup: Lead the initiative to fix our current "rubbish data" by auditing existing structures and implementing strict data standards.

Cross-Functional Sync: Work closely with RevOps and Finance to ensure Planhat and Salesforce (SFDC) sync seamlessly in real-time.

Proactive Health Monitoring: Establish automated processes to monitor data health and resolve gaps before they impact reportin