Customer Engagement & Service Agent

Customer Engagement & Service Agent | Jobs at Matrix42

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Customer Engagement & Service Agent

Lublin, Remote Poland

Full or part-time

Fixed-term

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Your mission

Customer help center for public institution Start of work – June 2026 Tasks:

answering questions regarding rules of conducting an economic activity in Poland ad tech support for Ministry’s website

channels: phone (inboud, outbound), livechat (inbound)

Address - Aleja Wincentego Witosa 16, Lublin Lublin, lubelskie Employment contract Full time, part time junior consultant(Junior), consultant (Mid / Regular) Hybrid or on site position Open now Looking for many people open positions: 3 Shift work: no Working days: Monday through Friday Working hours: 8:16, 9:17 or adjusted if part time Possible night time hours: no Form of payment: monthly Wage calculation: Fixed base rate + an hourly rate

Your profile

Experience in customer service in the last 2 years (at least 12 months) – essential,

Polish language skill on C1 level - essential,

English language skill on B2 level - essential,

Polish sign language on B2 level – optional,

Ukrainian language skill on B2 level – optional,

Student status – optional,

No criminal record,

Secondary education,

High manners and personal communication skills,

The ability to write quickly and correctly,

Readiness to receive a large dose of information on entrepreneurs' law.

Our Benefits

full-time or part-time employment contract,

paid training,

parking under the building,

salary that increases with experience,

subsidized employee meals,

private medical care,

subsidies for sports activities (FIT PROFT card)

Your contact person

For questions, please feel free to reach out to Kalina Stachel ( [email protected]

About us

Our ambition is to be the European choice in service management!

By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes, we digitalize and automate our customers' everyday tasks. Join our diverse team of 600 professionals spread across Europe.

Our high performers culture is built on strong values (We love customers, Make it happen, Better every day, With respect), with customer success as our top priority. We support your personal and professional growth, helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and life.

We are committed to building an inclusive and diverse workplace, and we welcome applications from all individuals, regardless of gender, age, disability, ethnic or social origin, religion or belief, sexual orientation, or identity.

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