IT Technician

IT Technician - Houston, TX

Infrastructure Consulting & Engineering, LLC (ICE) is a full-service transportation design and consulting firm specializing in civil and transportation engineering services. With a strong commitment to excellence, innovation, and client satisfaction, we deliver comprehensive solutions for infrastructure projects across the U.S. Our collaborative culture, technical expertise, and passion for improving communities drive our success.

Job Summary

This position orders, supports, configures, and installs IT equipment for the workforce in multiple states in both office and field environments. Resolves tier 1 computer hardware and software issues, trouble-shoots connectivity issues with PCs/laptops, printers, iOS devices, CAD plotters, and VOIP phone systems. Supports IT Director on special projects and IT upgrades and implementations.

Responsibilities

• Provide general end user support in a Windows\Office 365 environment for office and field employees.
• Analyze, troubleshoot, and resolve a wide variety of technical support issues for employees including connectivity, desktop/laptop hardware, printer, and software problems.
• Assist Senior IT Tech in traveling to new or expanding office locations to install and configure IT components.
• Configure laptops and supporting IT equipment for new hires, load software and ship to appropriate work location.
• Assist Senior IT Tech and IT Director with projects, upgrades, and implementations as needed.
• Perform other job assignments as assigned by supervisor.
• Some overnight travel required.

Qualifications

• Working support knowledge with Microsoft Office, Adobe Acrobat, Remote Desktop, printing, computer hardware (PC and laptop), and web-based applications.
• Above average interpersonal skills are needed for this role.
• Must be a team-oriented, efficient trouble-shooter and possess excellent time management and prioritization skills.
• Must have math calculation skills, MS Office (Word, Excel, Outlook) experience.
• Strong written and communication skills required.
• Must complete a pre-employment screening; ICE is a drug-free workplace.

Education & Experience Requirements

• Associate degree in IT Technology/Computer Science from an accredited university or equivalent work experience is required.
• CompTIA A+ certification is preferred.
• Two years of experience in IT support in an engineering or professional services environment is preferred.

Work Environment & Physical Requirements

This position predominantly involves 8 to 10 hours per day at a computer workstation, with occasional standing and walking. The employee m ust be able to lift, package, and ship IT equipment up to 75 pounds. The office environment is indoors, characterized by controlled temperatures and minimal exposure to adverse conditions. Employees must have the ability to visually discern and differentiate details and colors of objects, and proficiency in recognizing sound, tone, and pitch. Clear and effective verbal and written communication skills are necessary. The role demands adaptability to interruptions and changes in workflow, as well as the capacity to sit for extended periods.

Expected Hours of Work

This position will be a full-time position. Office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday, with one unpaid hour for lunch each day. The IT Technician must be available for on call emergencies after hours. Flexible schedules may be available with prior approval from an immediate supervisor.

Why Build Your Career with ICE?

At ICE, we value diverse perspectives, innovative thinking, and personal initiative. Our leadership is committed to your growth and well-being, creating an environment where everyone can thrive.

Here’s What You Can Expect At ICE

• Competitive pay and comprehensive benefits
• Professional development and clear paths for career growth
• A collaborative, supportive team of skilled professionals
• Opportunities to work on impactful infrastructure projects that shape and connect communities

ICE is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace and encourage qualified veterans and individuals with disabilities to apply. We do not discriminate based on any protected status in accordance with applicable federal, state, and local laws. Applicants with disabilities or limited English proficiency may contact Human Resources for assistance at 803-888-1893 or [email protected] . Discover more about our team, values, and projects by visiting www.ice-eng.com .