Application Support Analyst

Application Support Analyst

Client: Metro Vancouver’s regional transportation authority

Duration: 6-month contract (Possible extension/Conversion to perm)

Location: New West- Hybrid 2-3 days a week with Wednesday being mandatory

Overview

We are seeking an experienced Application Support Analyst to join a fast-paced internal technology team on a 6-month contract basis. This is a Tier 2 support role focused on operational support and application issue resolution for internal business users across the organization.

This is not a Service Desk position. The successful candidate will work closely with internal stakeholders, including senior leadership and executive-level users, providing high-quality technical support and troubleshooting across Microsoft collaboration and productivity platforms.

The role will consist of approximately 80% operational support and ticket management, with 20% focused on troubleshooting and resolving application bugs and issues.

Responsibilities

• Provide Tier 2 application support to internal users across the organization
• Manage and respond to incoming support tickets within established SLAs
• Troubleshoot and resolve application-related issues and escalations
• Support Microsoft 365 technologies including Teams, SharePoint, and OneDrive
• Assist with Power Platform support, including basic troubleshooting and user support
• Investigate recurring issues and collaborate with technical teams on bug fixes and resolutions
• Communicate effectively with stakeholders at all levels, including senior leadership and C-level executives
• Document issues, resolutions, and support processes as required
• Work collaboratively with internal IT and application teams to ensure smooth day-to-day operations

Required Skills & Experience

• Previous experience in an Application Support or Tier 2 Support role
• Strong experience supporting Microsoft 365 technologies, specifically:
• Microsoft Teams
• SharePoint
• OneDrive
• Experience working within a ticketing queue / incident management environment
• Exposure to Microsoft Power Platform support
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Comfortable supporting executive and senior-level stakeholders
• Ability to prioritize and manage multiple support requests in a fast-paced environment

Nice to Have

• Experience supporting enterprise applications in a corporate environment
• Familiarity with ITIL processes or service management best practices
• Previous experience in a Microsoft-centric environment (“MS Shop”)