Epic Product Manager – Digital Patient Experience Solutions

This is a remote position.

Job Title: Epic Product Manager – Digital Patient Experience

Start Date: 3/1/2026

Duration: 12 months

Daily Working Hours: Full-Time

Travel: 100% onsite

• No 3rd Parties Please*

Project Scope

We are seeking an experienced Epic Product Manager of Digital Patient Experience to support a large-scale Epic implementation in Dubai. This role will oversee digital patient-facing platforms and technologies designed to improve access, engagement, and overall patient satisfaction across the healthcare system.

Position Summary

The Product Manager is responsible for defining the vision, roadmap, and delivery of digital products that enhance patient engagement and experience. This role acts as the primary liaison between business stakeholders, technical teams, and vendors, ensuring patient-facing solutions are designed, delivered, and optimized to achieve measurable improvements in patient satisfaction and operational efficiency.

Key Responsibilities

• Define and communicate the vision, roadmap, and success metrics for digital patient experience solutions.
• Research emerging technologies and trends such as patient portals, wearable integrations, chatbots, CRM platforms, and queuing systems to inform product strategy.
• Gather, refine, and prioritize stakeholder demands, enhancement requests, and support tickets into a transparent and actionable backlog.
• Lead Agile ceremonies and guide product engineering teams through development and delivery cycles.
• Oversee implementation activities, monitor progress, and ensure timely resolution of issues and enhancements.
• Conduct user acceptance testing (UAT) and evaluate product increments to ensure quality and alignment with business and patient needs.
• Serve as the primary point of contact between business units, technical teams, end users, and vendors.
• Facilitate workshops, demos, and requirement sessions to ensure shared understanding and alignment.
• Present product progress, performance, and outcomes to executive leadership and governance bodies.
• Monitor KPIs and patient feedback to drive continuous improvement, optimization, and innovation.
• Ensure all solutions comply with security, privacy, and IT governance standards.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business, Healthcare Administration, or a related field.
• 3–7 years of experience as a Product Manager or similar role supporting digital patient experience solutions.
• Proven experience delivering patient-facing digital products such as patient portals, mobile applications, wearables, chatbots, CRM, or queuing solutions.
• Experience with Epic MyChart or Epic patient engagement tools strongly preferred.
• Strong knowledge of Agile methodologies, software development lifecycle, and vendor management.
• Experience working with cross-functional teams and managing multiple stakeholder groups.
• Excellent analytical, communication, facilitation, and executive-level presentation skills.
• Ability to work onsite full-time and collaborate effectively in a fast-paced implementation environment.

Travel Requirements

• 100% onsite presence required throughout the duration of the project.
• Onsite work required in Dubai for planning, delivery, stakeholder engagement, and go-live activities.

When working with Quoris as an hourly W2 consultant, you are eligible for competitive benefits including Health, Dental, Vision, 401k, and a great culture/working environment.