Bilingual Account Manager

We are looking for a Bilingual Account Manager to join our Reserv (booking engine) team in Bogotá. This role is ideal for someone who is analytical, client-focused, and passionate about the hospitality industry.

You will work closely with hotel partners to help them maximize the value of our technology, strengthen long-term relationships, and identify opportunities to increase revenue and improve performance.

Learn more: https://www.tambourine.com.

What You’ll Do

• Client Relationship & Revenue Growth: Manage client relationships, maintain strong communication, and identify opportunities for upselling and cross-selling to drive revenue growth.
• Client Onboarding, Training & Support: Oversee onboarding, provide training, and serve as the main point of contact for clients, coordinating with internal teams to resolve issues.
• Account Reviews & Product Optimization: Conduct regular account reviews, analyze product usage, and identify opportunities to improve performance and client outcomes.
• Customer Feedback & Collaboration: Gather client feedback and collaborate with internal teams to improve products and overall client experience.

What We’re Looking For

• 5+ years of experience in hospitality technology platforms, including CRM systems, Global Distribution Systems (GDS), Channel Manager platforms, and hotel booking engines.
• Proficiency in English & Spanish.
• Strong analytical and communication skills.
• Experience in managing multiple client accounts simultaneously, with the ability to prioritize tasks based on urgency and importance.
• Knowledge of current marketing trends and tactics.
• Ability to conduct product demonstrations and training sessions and identify opportunities to introduce additional products or services to drive revenue growth.

Equal Opportunity Employer:

Tambourine does not discriminate and prohibits discrimination and harassment against any employee or job applicant based on race, color, religion, gender, gender expression, sex, sexual orientation, age, marital status, national origin, disability, genetic information, pregnancy, military status, or any other protected characteristic as outlined by state, or local laws, in the process of hiring, retention, or the promotion of the employee.