Senior Account Manager, Commercial +
Indexed description
We’re looking for a motivated Senior Account Manager to take ownership of the expansion and retention of some of Vanta’s largest APJ customers by developing and maintaining strong relationships with our customers.
You will serve as the primary point of contact for all post-sales commercial conversations, including mid-cycle upsells, cross-sells, and renewals. As a trusted advisor to the customer, you will deeply understand their business needs and align Vanta’s solutions with their objectives to help mature our customers’ compliance and security program.
The goal of this team is to achieve overall net revenue expansion of the Vanta customer base, as measured by Expansion Revenue and Net Revenue Retention. They will ensure customer’s security and compliance goals are aligned to their company growth needs and with Vanta’s solutions.
What you’ll do as a Senior Account Manager, Commercial + at Vanta:
- Develop and maintain strong relationships with assigned accounts, acting as a trusted advisor and strategic partner.
- Develop a deep understanding of Vanta’s current product offerings and take initiative to learn Vanta’s product roadmap to speak confidently when addressing customers.
- Maintain strong partnerships and alignment with CSMs to understand customer health, ensure close strategic collaboration and execute harmonious communication to accounts.
- Collaborate on account plans that identify new opportunities for expansion with current customers to increase their usage of Vanta’s platform via new frameworks, security tools, etc.
- Manage the entire sales cycle of any expansion or renewal opportunity from first meeting to close, negotiating where necessary and pulling in additional internal resources where appropriate (solutions engineers, subject matter experts, etc).
- Accurately forecast monthly expansion and churn, and maintain a clean SFDC instance with meticulous pipeline hygiene.
- Keep a relentless focus on the customer needs and provide a consultative approach in architecting a solution.
- Have 7+ years in Account Management, full cycle sales, or related roles.
- Strong ability to prospect and drive expansion pipeline from a set book of current customers.
- Exceptional communication skills (written, verbal, visual), both for internal audiences and customer-facing messaging
- Be highly motivated with a sense of urgency and willingness to adjust
- Able to effectively collaborate with a wide range of departments including CS, Marketing, Enablement, and Support
- Previous experience in security and compliance is not required, but highly desirable!
- Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.
- Industry-competitive salary and equity
- Healthcare stipend towards health insurance for you and your dependents
- 16 weeks paid Parental Leave for all new parents
- Health & wellness stipend
- Remote workspace, internet, and cellphone stipend
- Commuter benefits for team members who attend the office
- 20 days of Annual Leave per year
- 9 company-paid holidays
- Virtual team building activities, lunch and learns, and other company-wide events!
- Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney
Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.
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