Lead Account Manager
Indexed description
Responsibilities
MAJOR AREAS OF RESPONSIBILITY include the following:
- Lead the following sales activities:
- Maintain good engagement and relationship with those assign accounts/customers; develop growing business opportunities as pipeline, and forecast those opportunities timely in SFDC with accuracy.
- Utilize Sales Force Dot Com (SFDC) to manage customer information.
- Lead the project development / ITB clarification phase, developing sales strategy, and alignment resources as assigned. Manage activities on Blue Sheets and Green Sheets.
- Manage the project proposal phase with input of the technical team and the catalyst and adsorbent sales leaders.
- Development of commercial proposals in an agreed time frame per commercial and business requirements.
- Prospect for sales opportunities, set sales strategies, negotiate and close sales.
- Manage the day to day sales forecast for order, revenue and margin and provide regular feedback to Management regarding changes that will affect financials and production planning.
- Manage the agreement preparation / purchase order handling and coordinate all activities with the logistic and Customer Service team to ensure order fulfillment and a high level of customer satisfaction.
- Lead, manage and resolve all accounts receivables for customers. Coordinate with Credit and Collections group for past due collections.
- Develop and communicate intelligence concerning customers; customer segments; competitors and UOP’s product/service performance to support market analysis and planning activities.
- Manage the customer relationship for Chinese customers promoting UOP products and agreed initiatives to maximize revenue potential.
- Manage customer relationships at all levels to insure customer needs are identified and met.
- As Account Manager, identify new project opportunities at existing customers for UPT (UOP Process Technology) department.
- Plan travel, sales calls and customer entertainment to remain within an allocated travel budget and comply with company policy.
- Observe UOP HS&E and travel guidelines and inform customers of any HS&E issues that are discovered.
- Participate in project activities and other activities as may be assigned or required.
Basic Qualifications
- Bachelor’s or higher degree in Chemical Engineering. MBA is a plus.
- 10 or more years of related experience in refining and petrochemical technology and/or product related sales.
- Proficient in Chinese and English language, both written and spoken.
- Availability for regular traveling at >60% traveling rate.
- Excellent written communication skills, oral communications skills, and presentation skills
- Excellent project leadership and client management skills.
- Ability to work independently within established goals and authority
- Excellent teamwork qualities in a demanding environment
- Ability to work under pressure while managing multiple high priority projects.
- Ability to learn quickly and apply learning to sales processes
- Ability to independently travel within the country to meet clients
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