Service Account Manager

About Landmark Global

Landmark Global, part of bnode, is a leading player in international e-commerce logistics. In a world where cross-border e-commerce continues to grow rapidly, we help businesses connect with customers across the globe through reliable, high-quality logistics solutions.

At Landmark Global, we combine operational excellence with a strong customer-first mindset. To support our continued growth across Europe, we are looking for a Service Account Manager (SAM) to join our Crossborder Eurasia team.

What will you do?

As a Service Account Manager, you are the trusted partner for our customers after the sales phase. You ensure that promises turn into performance.

You will play a key role in building long-term relationships, delivering outstanding service, and continuously improving our operations. Acting as the bridge between customers and internal teams, you help translate needs into tangible results.

What You’ll Do

• Be the primary point of contact for a portfolio of international customers (remote & on-site)
• Monitor service performance through KPIs and reporting, and lead Quarterly Business Reviews (QBRs)
• Proactively identify and resolve structural issues (IT, invoicing, operational performance)
• Drive continuous improvement initiatives to enhance efficiency and service quality
• Support Customer Service teams with complex or escalated cases
• Translate customer feedback into actionable improvements and ensure follow-through
• Identify opportunities to increase customer satisfaction and retention
• Collaborate closely with Operations, Customer Service, and other internal stakeholders

Who are you?

• Master’s degree or equivalent through experience
• At least 3 years of experience in a customer-facing or service-oriented role
• Experience in e-commerce, logistics, or a complex operational environment is a strong plus
• Fluent in English and either Dutch or French (trilingual is an advantage)
• Strong communication and stakeholder management skills
• Commercially aware, with a customer-first mindset
• Analytical and solution-oriented, with a drive for continuous improvement
• Well-organized, detail-oriented, and able to manage multiple priorities
• Comfortable with Microsoft Office (Excel, PowerPoint) and CRM systems (Microsoft Dynamics is a plus)
• Valid driver’s license (Category B)

Why Join Us?

• Be part of a growing international organization at the heart of e-commerce logistics
• Work in a dynamic, cross-border environment with diverse stakeholders
• Have a direct impact on customer experience and operational excellence
• Opportunities for professional growth and development within bnode
• A role with autonomy, responsibility, and visibility

What do we offer?

Like a Long-awaited Parcel, We Want To Make You Feel Welcome And Valued. Our Offer Includes a Competitive Monthly Salary, That Goes Without Saying. On Top Of That, You Can Count On

• Meal vouchers of €8 per working day
• Hospitalization-, group- and disability insurances
• A phone subscription, including 25GB data
• A flexible renumeration plan, which allows you to customize your own benefits. A company car, bike leasing, public transportation, extra days off,... the choice is yours
• Possibility to enter the Federal Mobility plan
• Work/life balance, thanks to flexible working hours and the possibility to work from home
• 20 days of statutory leave and 7 additional extralegal days off
• An end-of-year and performance-based bonus and double holiday pay
• Many benefits from more than 100 bpost-partners

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