Venue Account Manager

The Venue Account Manager is the primary commercial contact for a managed venue, responsible for winning and retaining event business through accurate and compelling quotes, strong client relationships, and effective collaboration with the technical delivery team. Operating within a fast-paced, high-expectation venue environment, the role requires a confident and commercially minded individual who understands both the client experience and the operational realities of live event production.

Hours: 40 hours per week, 5 days out of 7, Primarily Monday-Friday 09:00-18:00

Key Duties and Responsibilities:

· Liaison with high-level clients; attend client meetings and show rounds.

· Preparation and administration of quotations including using standard pricing, sourcing quotations for externally provided equipment and services, and applying the correct markups where appropriate.

· Liaison with the venue sales departments, including reporting and strategy development.

· Creation of 2D floor plans, set designs, and additional supporting documents for proposals.

· Accurate entry of information into our hire management and CRM systems.

· Responsibility for billing the venue via our system.

· Close liaison with the delivery team to ensure that won work is managed effectively.

· Creating quotations that satisfy client budgets while maintaining expected margins and overall commercial viability.

· Close liaison with wider business functions such as Business Development and Marketing for wider strategy.

Defining success in this role:

· Quotations are produced accurately and issued promptly, with margin targets consistently met.

· The client experience is prioritised from first contact through to post-event follow-up, with requirements accurately captured, consistently communicated to the delivery team, and reflected in the outcome.

· Confirmed events are handed over to the delivery team in a clear, complete, and timely manner.

· Billing is completed accurately and in a timely manner.

· Strong working relationships are maintained with venue sales teams, internal operations, and key stakeholders.

· Pipeline and job data in our systems are accurate and kept up to date at all times.

Technical Skills:

· Working knowledge of AV, lighting, audio, staging, rigging, and scenic disciplines sufficient to scope and price events accurately.

· Ability to produce supporting proposal documents including 2D floor plans and visual packs.

· Confident use of Microsoft Office applications including Word, Excel, and PowerPoint.

· Experience using hire management, CRM, or similar digital platforms to manage quotations and job data.

· Understanding of margin principles, third-party cost management, and commercial mark-up application.

Professional Skills

· A commercially minded approach, with a practical understanding of production costs, supplier markets, and pricing decisions — and a clear sense of the account manager’s responsibility for event profitability.

· Strong client communication skills, both written and verbal, with the ability to manage relationships at a senior level.

· Confident managing stakeholders across multiple levels, including venue operations, sales, finance, and facilities teams.

· Highly organised with the ability to manage a varied workload, prioritise effectively, and meet deadlines.

· Attention to detail and accuracy, particularly in quotation preparation and documentation.

Experience and Qualifications:

· Previous experience in a venue-based Account Manager, Sales Manager, or technical production role with direct client-facing responsibility.

· Proven experience preparing multi-level quotations and proposals across a range of event types and scales.

· Experience sourcing, briefing, and managing third-party suppliers, including applying appropriate markups and managing costs effectively.

· Experience working within a managed venue or venue partnership environment is desirable.

· Demonstrable understanding of event production workflows and the relationship between commercial and operational functions.