Renewal Specialist - Japan

Job Description

We Are Omnissa!

Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from-anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost.

Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we’re growing rapidly and committed to delivering meaningful impact. If you’re passionate about shaping the future of work, we’d love to hear from you.

What is the Opportunity?

We are seeking Renewals Specialists to support our Premier and Strategic Accounts business. In this role, you will manage a certain volume of renewals, ensuring contracts are renewed efficiently and accurately. Premier and Strategic teams focus heavily on account management and long-term customer engagement due to the size and complexity of their renewals. Also closely work with Premier and Strategic Account Executive to support customers contract renewals.

Key Responsibilities

Renewal Pipeline Management

• Manage the end-to-end renewal process for a high volume of assigned customer accounts.
• Proactively engage with customers 90–120 days in advance to confirm contract terms and secure renewals.
• Ensure all renewal communications (notifications, reminders, confirmations) are accurate and timely.

Customer Engagement

• Serve as the first point of contact for renewal discussions.
• Help customers recognize the ongoing value of Omnissa’s solutions.
• Escalate customer concerns to the appropriate internal teams when needed.

Retention & Growth

• Identify at-risk accounts and flag them for follow-up by Customer Success or Sales.
• Spot upsell or cross-sell opportunities where appropriate and route to Account Executives.
• Consistently deliver high retention rates by executing a disciplined, transactional renewal process.

Process & Reporting

• Maintain detailed records of all renewal activities in Salesforce.
• Track and report on renewal rates, churn risks, and upsell opportunities.
• Provide insights to improve renewal operations and customer touchpoints.

What Will You Bring to Omnissa?

• 5 years+ of experience in customer-facing or sales-related roles (SaaS, subscription-based, retail sales, or similar).
• Strong drive and motivation to build a career in technology sales.
• Ability to thrive in a high-volume, transactional sales environment.
• Excellent communication and organizational skills.
• Customer-first mindset with a focus on efficiency and accuracy.
• Familiarity with CRM systems (Salesforce preferred).
• Fluent in English

Location: Tokyo, Japan (GranTokyo South Tower 7F)

Location Type: Hybrid - 3 days per week in office

Education: Bachelor's preferred, or equivalent combination of education and relevant professional experience.

Omnissa is committed to building a workforce that reflects the communities we serve across the globe. We believe this brings unique perspectives, experiences, and ideas, which are essential for driving innovation and achieving business success. We hire based on merit and provide equal opportunity for all.