Account Manager - Maintenance & Renewals

About AppLogic Networks

AppLogic Networks, the App QoE company, helps network service providers deliver highest quality experience to consumers and enterprises. The company develops best-in-class solutions that analyze, optimize and monetize OTT application traffic going through the networks. With contextual machine learning-based insights and real-time actions, AppLogic Networks has become a global leader in Application Quality of Experience (QoE). As part of this innovative and exciting company, you will drive innovation in app-driven cloud and hybrid solutions designed to accelerate time-to-value across network planning, engineering and operations. Join the team and contribute to what makes AppLogic Networks unique in the market: superior App QoE!

The Role:

Are you a driven sales professional ready to ignite growth, win back high-value customers, and make a global impact? AppLogic Networks is expanding our world-class sales organization—and we’re looking for a Account Manager - Maintenance &Renewals who thrives in fast-paced environments and loves turning opportunity into revenue.

What You’ll Do

• Negotiate and sell annual support and maintenance contracts with partners and customers
• Drive revenue by supporting existing clients with annual maintenance contracts
• Educate customers on different support tiers and Service Level Agreements

• Ability to upsell and engage with customer to increase Renewal funnel and selling PS services
• Participate in regular meetings and conference calls with partners, customers and sales team members to help qualify opportunities and recommend additional helpful services
• Work with larger sales account team to understand how support fits with other product expansion opportunities within a customer
• Strong documentation and lead generation usage of Salesforce
• Will become proficient in AppLogic Networks’ technology and portfolio suite-understanding of customer systems and network to work with Professional Services and/or outside partners
• Work with the Director, Renewals regarding global forecasting and pipeline management
• Handle revenue leakage and quoting calculations
• Provide coverage and support for account managers
• Conduct customer presentations to recommend the best AppLogic Networks support solution that fits their business needs
• Build quotes and get internal approvals using the standard process
• Work with Legal and Finance on contractual terms
• Regularly present business updates to leadership

What You Bring (Required)

• Strong experience with relationship building and client engagement
• Experience working with Salesforce
• Strong process and operational background
• Ability to use multifaceted prioritization to handle quote volume
• Services Sales background
• Sophisticated in Excel
• Excellent communication and negotiation skills
• Ability to build relationships
• Presentation skills
• Enjoys working in a team environment and being part of a fast-growing company delivering ground breaking technology
• High integrity
• A self-starter attitude with the drive to excel in a fast-paced, target-driven sales environment.

Work Experience, Education & Certifications

• Bachelor’s degree, technical institution equivalent or working experience
• 5 years of sales and customers support within the IT/Telecommunications/Security industry working with Tier-1 mobile and/or fixed line service providers

Work Conditions

• Hybrid role
• Flexible hours to support cross-regional collaboration.

What you can expect from us ?

• Flexible working hours, hybrid work environment (occasionally may be required to take afterhours call)
• Career development and advancement opportunities
• Fast-paced office environment
• At AppLogic Networks we understand the importance of work-life balance and strives to create a supportive environment that allows employees to excel in their careers without sacrificing their personal lives.
• AppLogic Networks believes that a positive and fun work environment enhances productivity and job satisfaction. The company organizes team building activities, social events, and other initiatives to promote a sense of camaraderie among employees.
• AppLogic Networks offers competitive salaries and a comprehensive benefits package, including health insurance, and other perks to ensure the well-being and financial security of its employees.