Account Manager

Account Manager – Moreton Hire (Darling Harbour Office)

Position Summary

The Account Manager is responsible for managing and growing a portfolio of clients across exhibitions, corporate events, conferences, and custom hire solutions. This role blends relationship management, solution design, and commercial acumen to deliver exceptional event outcomes while driving revenue for Moreton Hire, one of Australia’s leading event and exhibition suppliers.

You’ll work closely with internal production, operations, and design teams to deliver seamless end‑to‑end experiences for clients across NSW and national accounts.

Key Responsibilities

• Client Relationship Management — Build, nurture, and retain strong relationships with new and existing clients, acting as their primary point of contact throughout the event lifecycle.
• Account Growth — Identify upsell and cross‑sell opportunities across furniture, structures, AV, custom builds, and exhibition services.
• Project Coordination — Work with internal teams to scope, quote, plan, and deliver hire solutions that meet client expectations and operational requirements.
• Proposal Development — Prepare accurate quotes, proposals, and hire packages aligned with client briefs and budgets.
• Event Delivery Oversight — Attend site visits, floor walks, and event builds to ensure Moreton Hire’s standards are met.
• Revenue & Pipeline Management — Maintain accurate forecasting, reporting, and CRM updates to support business planning.
• Brand Representation — Represent Moreton Hire professionally at industry events, exhibitions, and client meetings.
• Issue Resolution — Troubleshoot challenges quickly and collaboratively to maintain client satisfaction.

Skills & Experience

• Event or Exhibition Industry Experience — Background in events, exhibitions, hospitality, or hire services preferred.
• Sales & Account Management — Demonstrated ability to manage accounts, meet revenue targets, and build long‑term client relationships.
• Project Management — Strong organisational skills with the ability to manage multiple projects simultaneously.
• Communication & Negotiation — Excellent written and verbal communication with confidence in presenting solutions.
• Technical Understanding — Familiarity with hire products, event logistics, floor plans, and production workflows is advantageous.
• CRM & Admin Skills — Competent with CRM systems, quoting tools, and Microsoft Office.
• Team Collaboration — Ability to work closely with operations, design, and warehouse teams.

Personal Attributes

• Proactive Problem Solver — Anticipates challenges and acts early.
• Commercially Minded — Understands margins, pricing, and revenue drivers.
• Customer‑Centric — Passionate about delivering exceptional client experiences.
• Detail‑Oriented — Ensures accuracy in quotes, logistics, and communication.
• Resilient & Adaptable — Thrives in a fast‑paced, deadline‑driven environment.

What Moreton Hire Offers

• A vibrant Darling Harbour office with direct access to major venues and event precincts.
• Opportunities to work on high‑profile exhibitions, conferences, and corporate events.
• A collaborative culture with strong operational support.
• Professional development and pathways within a national events organisation.