Junior Account Manager

As a Junior Account Manager, you will support the growth and retention of client relationships across multiple European markets. You will work closely with Account Executives and cross-functional teams to manage existing accounts, identify upsell opportunities, coordinate projects, and ensure a high level of client satisfaction. You will also contribute to CRM management, reporting, and internal initiatives.

Location: Remote

Languages: English and French — Fluent (written & spoken) — mandatory

Key Responsibilities:

Account Ownership & Relationship Building

• Support the management of a portfolio of existing client accounts, acting as a day-to-day point of contact.
• Build strong relationships with clients by understanding their needs, goals, and challenges.
• Ensure a high level of client satisfaction through regular communication and proactive follow-ups.

Revenue Growth & Account Development

• Identify opportunities for upselling and cross-selling within existing accounts.
• Support renewal processes and contribute to commercial discussions.
• Collaborate with senior team members to grow account value and retention.

Client Coordination & Delivery Support

• Coordinate with internal teams (Delivery, Marketing, Sales) to ensure successful execution of client projects.
• Monitor ongoing activities and ensure alignment with client expectations and timelines.
• Assist in onboarding new clients and supporting smooth project kick-offs.

Sales Support & Client Communication

• Prepare client-facing materials such as presentations, reports, and proposals.
• Participate in client meetings and support follow-ups with clear action points.
• Contribute to Quarterly Business Reviews (QBRs) and performance updates.

CRM & Pipeline Management (Salesforce)

• Maintain accurate and up-to-date records of accounts, opportunities, and activities in Salesforce.
• Support tracking of renewals, upsell opportunities, and account performance.
• Ensure data quality and adherence to internal processes.

Reporting & Insights

• Support the preparation of account reports and performance analysis.
• Identify trends, risks, and opportunities within assigned accounts.
• Provide actionable insights to improve client outcomes and account growth.

Requirements:

• 1–2 years of experience in account management, sales, customer success, or a similar client-facing role.
• Experience working with CRM systems (Salesforce preferred).
• Strong communication skills in English and French (written and spoken).
• Basic understanding of sales cycles, account management, and client relationship building.
• Ability to manage multiple accounts and priorities in a structured way.
• Strong organisational skills and attention to detail.
• Proficiency in Microsoft Excel and PowerPoint.

Nice to Have:

• Experience supporting renewals, upselling, or client growth initiatives.
• Familiarity with LinkedIn Sales Navigator or similar tools.
• Exposure to working with cross-functional teams in a commercial environment.

Soft Skills:

• Strong organisation and prioritisation skills.
• Attention to detail.
• Ability to manage multiple accounts and tasks simultaneously.
• Excellent verbal and written communication.
• Proactivity and ownership mindset.
• Problem-solving attitude.
• Collaboration with cross-functional teams.
• Coachability and openness to feedback.
• Resilience, adaptability, and positive attitude.