Account Manager

The Account Manager is responsible for maintaining and growing a defined portfolio of customer accounts within an assigned territory. This role owns day-to-day relationship management, account planning, renewals, and expansion (upsell/cross-sell), ensuring customers realize ongoing value from Qu’s colocation, cloud, and managed services.

You’ll partner closely with Solution Architecture, Operations, and Marketing to deliver a seamless customer experience—anticipating needs, resolving issues, and identifying growth opportunities that support Qu’s revenue and retention goals.

Key Responsibilities

Territory & Account Growth

• Own a defined set of accounts within the assigned territory, serving as the primary commercial contact.
• Develop and execute territory and account plans to retain revenue and drive net growth.
• Identify expansion opportunities (additional space/power, cloud, managed services) and lead the sales process from discovery through close.
• Build relationships with key stakeholders and decision-makers, mapping the account to strengthen coverage and reduce churn risk.
• Support pricing, proposals, and RFP/RFI responses in partnership with Sales, Engineering and Finance.

• Build and maintain trusted relationships with customers to understand business objectives, technical requirements, and growth plans.
• Own renewal strategy and execution, including early risk identification, stakeholder alignment, and contract negotiation.
• Coordinate with internal teams to ensure timely delivery, accurate onboarding/handoffs, and resolution of service issues.
• Lead recurring account reviews and executive check-ins to drive satisfaction, retention, and measurable value realization.

• Partner with Marketing to support account-based programs, events, and targeted outreach within the territory.
• Gather and share customer insights, competitive intelligence, and market trends to inform positioning and account strategy.
• Work cross-functionally with Operations, Product, and Finance to ensure seamless execution of customer requests and commercial changes.
• Build relationships with partners and attend relevant industry events to support pipeline development and territory coverage.

• Maintain accurate and up-to-date records in the CRM.
• Provide regular forecasts, pipeline updates, and account health reporting (renewals, retention risk, expansion opportunities).
• Achieve quarterly and annual targets, including retention and net revenue growth goals, aligned to Qu’s objectives.

• Bachelor’s degree in Business, Marketing, or related field (or equivalent experience).
• 3–7 years of B2B sales experience in technology or data centre services.
• Proven track record of retaining and growing a book of business through consultative selling and relationship management.
• Strong understanding of IT infrastructure, cloud, or network services is an asset.
• Prior exposure to data centre wholesale, build to suit and AI/GPU segments an advantage
• Excellent communication, negotiation, and presentation skills.
• Experience using CRM systems.
• Highly self-motivated, organized, and adaptable in a fast-paced environment.

• Customer-focused and relationship-driven.
• Entrepreneurial mindset — thrives in a growth-stage company.
• Strong problem-solving and analytical skills.
• Collaborative team player with a proactive approach.
• Professional integrity and accountability for results.