Product Manager - Distribution Platforms (Travel & Hospitality)

The Product Manager coordinates with Distribution subject matter experts to execute defined connectivity onboarding, configuration, and support activities for third-party partners. In this role, the Product Manager supports third-party connectivity across the Distribution ecosystem by contributing to partner engagement, onboarding, integration, and ongoing connectivity operations and performance. This position collaborates extensively with senior distribution product managers to ensure seamless integration operations and is responsible for executing a roadmap that aligns with portfolio priorities and guidance from the Manager, Integration Solutions.

Your day to day

Strategy, Roadmap & Lifecycle

• Execute product strategy aligned to Distribution and Manager, Integration Solutions direction: future state based on deep understanding of how the business works, incorporating customer insights, markets, competition, and distribution capabilities as well as the potential “game changing” new functionality and capabilities IHG will require to compete.
• Continually evaluate operational connectivity performance and onboarding effectiveness, and provide technical insights to inform improvements.

Partner Onboarding & Product Delivery

• Drive partner onboarding and integration delivery by defining and executing repeatable onboarding steps (intake, requirements, implementation, testing/certification, launch, and post-launch support) in partnership with distribution account managers, operations, and internal stakeholders.
• Document and maintain connectivity requirements to support partner onboarding, maintenance, and approved integration enhancements.

Operational Performance & Stakeholder Enablement

• Measure product and technical performance and lead performance improvement initiatives.
• Identify and understand performance drivers and maintain ongoing diagnostics, monitoring, and reporting capabilities once implemented.
• Support connectivity operations, maintenance, and enhancements
• Act as a subject matter expert in connectivity execution, including integration behavior, configuration standards, and third-party message flows.

Experience

What we need from you / Required Qualifications 

• 6+ years of experience in travel distribution and product management, with strong knowledge of GDS, OTA channels, and end-to-end partner integration (requirements, testing/certification, launch, and post-launch support).

Skills And Technical Experience

• Experience managing projects from conception through implementation, with strong attention to detail and ability to handle multiple priorities, stakeholders, and clients.
• Strong analytical and strategic thinking skills, with the ability to conduct research, interpret data, and drive informed product decisions.
• Effective communication and stakeholder management skills, with experience in API integrations, data modeling, and use of prototyping and formal requirements methodologies (e.g., vision, scope, use cases).

Please note that this is a hybrid position and requires going to the Guadalajara office 4 times per week

If you're interested, please apply with your resume in English

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.