Head of Travel

Major Duties and Responsibilities

• Manage Travel insurance portfolio to continue sustainable growth
• Strategically grow Travel portfolio through various distribution channels including Direct to Consumer (DTC), OTA, Group business, and Agency to stay on top of the market
• Work clsoely with Business Development team to win more business partners a
• Manage Travel business partners effectively to foster partner’s relationship
• Deliver operational and service commitment for best customer experience
• Oversee cost optimization to ensure profitability and sustainability from DTC channel and develop strong proposition to win over this channel
• Stay on top of Travel product development to remain competitive
• Ensure operational efficiency for best customer experience
• Explore cross sell and upsell opportunities from and to Travel business across other Chubb’s product lines

• Build and develop high-performing teams and functional leaders
• Establish and maintain strong relationships with regional, country, and functional leadership
• Provide tools, infrastructure, and actionable management information to support business governance and decision-making.

Skills

• Strategic leadership and vision-setting
• Strong stakeholder management and relationship-building skills with experienced management of complex organization and multi-key stakeholders both internally (local and international), and externally
• Proficiency in project management and business transformation
• Strong analytical and quantitative abilities with P&L management background
• Excellent communication, negotiation, and influencing skills
• Deep understanding of market segmentation, portfolio management, and distribution
• Proven ability to build and lead high-performance teams

• Minimum 5 years of insurance leadership experience, including full P&L responsibility
• Deep expertise in Travel insurance and Travel industry including Travel operator/ aggregator
• Background in Digital landscape with SEO/SEM/UX/UI to be a plus

• Bachelor’s or Master’s degree in Business, Finance, Insurance, or a related field.
• Advanced certifications in insurance or risk management are an advantage.
• Proven track record of strategic leadership and delivering business results.
• Strong communication skills and fluent in English