Account Manager - Hamburg

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world!

Booking.com is seeking a full time German Speaking Account Manager for the German Coast, based in our lovely office in Hamburg!

Role Description:

You support Booking.com BV; you are responsible for informing and consulting its accommodation partners in regards to their business performance, market opportunities and industry trends. You will empower partners on how to use the system, tools and available products of Booking.com BV with the goal of optimizing their performance on the platform and creating an amazing experience for Booking.com’s customers. A significant proportion of your accommodation partners will be located in the Northern German Coastal region, meaning you will spend up to 50% of your time working on location with your partners at the Northern or Baltic Coast.

Key Job Responsibilities and Duties:

• Managing your market: You excel at evaluating local market characteristics, trends and drivers. You effectively prioritize and manage the performance of a portfolio of accounts to maximize business value.
• Identifying and articulating partner needs: You create value for partners by identifying, clarifying and prioritizing their needs.
• Communicating effectively: You clearly express ideas and information to others and adapt your style according to the specific situation and audience. You are able to manage conflicts constructively.
• Formulating and positioning solutions: You enjoy creating “win-win” value for partners by matching their needs to relevant offerings and presenting these in compelling ways.
• Gaining commitment: You know how to steer partner conversations and lead them to a successful outcome.
• Representing Booking.com: You exhibit professional behavior and act as a role model for the Booking.com values before, during and after interactions with partners.
• Learn forever: You are naturally curious and thrive on never stopping learning. Experimenting with developments in AI and other areas comes naturally to you.
• Using data: You can confidently use data to identify opportunities and necessary actions. You don’t get distracted or overwhelmed by a large amount of information.

Qualifications & Skills:

• 2+ years of experience in a relevant account management/sales function
• Fluent German and English speaker and writer
• Affinity or experience within e-commerce and/or travel industry are considered a plus
• Proactive, sense of responsibility and can work independently; team player, self-motivated, flexible and open to change
• Driver’s license and availability to travel up to 50%

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Diversity, Equity and Inclusion (DEI) at Booking.com:

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:

• Let’s go places together: How we Hire
  • This role does not come with relocation assistance.

  Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

  Please Attach CV And Additional Documentation In English Language.

  Pre-Employment Screening

  If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.