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Sky Systems, Inc. (SkySys) Linkedin · Posted 11d ago

IT Desktop Support Engineer

Jeddah, Makkah, Saudi Arabia

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Indexed description

Job Title: IT Desktop Support Technician

Pay Rate: $1800 - $1900 / Month


Contract - Long term ongoing project


Location:

Bin Sulaiman Building, Prince Sultan Street, Al Khalediyah District, P.O.Box 53744, Jeddah 21593, KSA


Job Requirements:

  • 2–3 years of IT infrastructure field support experience (hardware, software, OS troubleshooting).
  • Ability to install and fix desktops, laptops, printers, and other peripherals.
  • Basic knowledge of LAN/WAN networking, including TCP/IP, DNS, DHCP, VPN, and RDP.
  • Experience with desk-side support, PC break/fix, and basic administration of Windows (Mac/Linux preferred).
  • Smart hands support for networking and hardware equipment (routers, switches, racks, cabling, etc.).
  • Strong troubleshooting and problem-solving skills, including network cabling issues.
  • Experience with problem management, repeat call analysis, and preventive actions.
  • Familiarity with ticketing tools like ServiceNow or Remedy.
  • Good customer service, communication, and interpersonal skills.
  • Ability to work independently, meet deadlines, and handle flexible schedules.
  • Able to lift equipment up to 50 lbs.
  • Preferred: Associate degree in Electronics, CompTIA A+ certification, or OEM certifications (Dell, Lenovo, etc.).

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