Technical Account Manager - TAM - Ads / Publisher Integrations

Technical Account Manager – Ads / Publisher Integrations

Location: Hyderabad (WFO)

Timings - 7 PM - 4AM

Role Summary

The Technical Account Manager (TAM) is the primary technical partner for a portfolio of publisher customers. You’ll own end-to-end integrations, onboarding and ongoing technical success for publishers using our advertising stack combining deep hands-on ad-tech knowledge with strong client communication and cross-functional coordination. You act as the translator and bridge between publishers and engineering/product to accelerate integrations, resolve escalations and maximize publisher value.

Key Responsibilities

• Own publisher integrations and onboarding: design, coordinate and execute Pre-bid header-bidding implementations, CTV tag setups, and Google Ad Manager (GAM) configuration.
• Troubleshoot on-page JavaScript tag and pixel issues, adserver macros, header bidding adapters/wrappers, and CTV/OTT tag behavior using Chrome Developer Tools and other diagnostics.
• Configure and validate GAM (line items, orders, key-values, targeting, creatives) and ensure ad server setups meet campaign requirements and reporting needs.
• Drive root-cause analysis across the ad lifecycle (request → auction → creative delivery → reporting) and produce clear technical remediation plans.
• Serve as the main technical contact for publishers: lead technical calls, run enablement sessions, deliver POCs/demos, and keep stakeholders informed on status and risks.
• Coordinate with engineering, product and support: raise tickets, scope required work, prioritize fixes, and validate releases against publisher requirements.
• Maintain accurate integration documentation, runbooks and post-mortems; capture product feedback and feature requests from publishers.
• Monitor account health and usage, surface churn/risk signals, and identify expansion opportunities driven by technical enablement.

Required Skills & Qualifications

• 5+ years in a customer-facing ad-tech or integrations role (TAM, Integrations Engineer, or similar).
• Hands-on experience with Prebid.js / Prebid Server implementations and troubleshooting header-bidding behavior.
• Practical experience configuring and troubleshooting Google Ad Manager (orders, line items, key-values, creatives).
• Strong JavaScript skills for working with page tags and debugging client-side code; proficient with Chrome Developer Tools.
• Familiarity with ad server macros, tag templates, pixel firing, and the ad request → auction → creative lifecycle.
• Experience with Connected TV (CTV) tag implementation and basic OTT delivery concerns.
• Excellent client communication skills; ability to explain complex technical issues clearly to non-technical stakeholders.
• Proven track record collaborating with engineering/product teams and driving integrations to completion.
• Comfortable with APIs, logs, basic SQL, and scripting for diagnostics and automation.