Claims Adjuster, Long Haul Trucking and Cargo

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do

Reporting to the Unit Manager, the Claims Adjuster - Long Haul Trucking and Cargo is responsible for oversight and handling of damage to commercial vehicles including Long Haul Trucking and Towing programs. The claims are of varying complexity and the successful candidate will have a dynamic personality and the ability to excel in a high performance environment.

• Provide oversight of external adjusters on outsourced claims
• Investigate, evaluate, negotiate claims of moderate complexity
• Assess towing and recovery efforts and the anticipated costs
• Timely, accurate reserving in line with corporate protocols and guidelines
• Maintains strong proactive communication with insured, broker repair facilities and supporting vendors
• Identify and investigate subrogation opportunities
• Manage salvage/recovery

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

• Post-secondary education or equivalent experience
• CIP or working towards designation
• Minimum of 2 years experience handling PD Cargo claims required
• Strong technical knowledge of cargo legislation applicable to US and Canadian cargo
• Strong organizational; decision making and problem-solving skillset
• Excellent communication skills, both written and verbal
• Ability to understand insurance contracts in various jurisdictions
• Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues

Please note: Internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.