Duty Manager

The Heritage offers a sophisticated elegance with impeccable hospitality set in wonderful un-spoilt Laois countryside. It comprises of a luxury world class Hotel and European Award Winning Spa. The Heritage also offers guests a number of on site activities such as our Health Club with Leisure Pool, Jacuzzi, Sauna and Steam rooms, 5km Walking Track and Cinema.

We are currently looking to hire a Duty Manager to join our existing Management team.

Key Purpose of the role: To assist with the smooth running of the hotel and other relevant areas throughout the day. To liaise with guests in a professional and courteous manner at all times ensuring their stay is an enjoyable and memorable one. To ensure all guests requests are dealt with in a timely manner. To ensure a structured training programme is in place for all colleagues. To ensure that standards are maintained at all times.

Key Responsibilities:

To maintain the standard operating procedures for the property.

To assist in all operational departments as required.

To co-ordinate with the front desk and reservations to ensure exceptional guest experience.

Report to Deputy General Manager regarding all duties and responsibilities.

To always have a constant visible presence within the lobby area and at the entrance to the hotel.

Be available to make reservations and bookings for hotel guests, all reservations must be confirmed with the guest once made.

To ensure all front of house areas, lobby, public rooms, are clean and tidy to the required standards. The lobby must remain clear of luggage.

To ensure security and key control procedures have been adhered to.

To be fully familiar with all daily events in the hotel, meetings, conferences, weddings, VIP Arrivals, Fam Trips, Site Inspections etc..

Have a wide range of knowledge of the hotel and the local area, places to visit etc.

Compile weekly rosters and check daily ensuring adequate cover in line with business levels.

Ensure Revenue & Payroll Forecasting is completed in a timely fashion on a weekly basis.

Introduce and maintain a training programme for all new and existing colleagues.

To participate in all training programmes that you are scheduled for you and your team.

Attend Management meetings as requested.

As a member of the Management Team, you must be willing to carry out duties outside of your department if called upon to do so. Your team will also be expected to assist in other areas of the resort if and when requested.

To carry out job chats and performance appraisals with all your colleagues.

To utilise leadership skills and motivation to maximise colleague productivity and satisfaction.

Requirements:

1-2 years hotel management experience or strong supervisory experience within hospitality

Passionate about delivering an exceptionally high level of guest service in a confident & professional manner

Strong background in food & beverage operations

Strong coaching and leadership skills

Why work for The Heritage, part of FBD Hotels:

• Discounted rates in other FBD properties
• Health Club membership
• Learning and development opportunities
• Employee Assistance Programme
• Strong team focus and team atmosphere
• Meals and uniform are provided
• Free parking onsite

The Heritage 'Core Values'

Our Core Values are the essence of what we stand for as a company and it is our vision to instill a people focused culture within the hotel. These 5 core values give The Heritage a framework for leadership and set the foundations for our employees to grow and prosper in their roles with us

• Think about the guest
• Be Respectful
• Work as one
• Be the Best
• Own it and deliver it