Account Growth Associate - US Healthcare
Indexed description
Role Title: Account Growth Associate
Function: Presales & Solutioning
Reporting To: Presales and Solution Manager
Location: India — Office onsite
Experience: 0–3 Years
Employment Type: Full-Time
Industry: US Healthcare BPO / KPO
Job Description
Role Overview
The Account Growth Associate will work directly under the Presales & Solutioning Manager to support the management and growth of Neolytix's existing client portfolio. This is a relationship-support and growth-enablement role — focused on identifying upselling and cross-sell opportunities across Neolytix's service lines, facilitating structured client communications for maximum impact.
The incumbent will act as a force multiplier for the Presales Manager — handling the coordination, data, and communication work that enables high-value opportunity conversations.
Key Responsibilities
Client Communication & Engagement Support
- Draft, format, and send structured client communications (emails, follow-up notes, summary recaps) under the guidance of the Presales Manager
- Maintain a calendar of touchpoints with existing accounts and ensure timely, professional follow-through
- Prepare meeting agendas, pre-read documents, and post-meeting summaries for all client interactions
- Coordinate scheduling of discovery calls, review meetings, and upselling presentations with clients and internal stakeholders
- Build and maintain account profiles — capturing service usage, key contacts, contract renewal dates, and open opportunities
- Track and document upsell and cross-sell signals from client interactions and flag them to the Presales Manager
- Manage and update CRM or tracking tools with accurate, current account data
- Compile performance data and usage reports to support account review conversations
- Support the Presales Manager in building tailored presentations and proposals for existing clients
- Prepare leave-behind materials, one-pagers, and service showcases for cross-sell discussions
- Maintain a library of reusable presentation assets, case studies, and service collateral
- Liaise with delivery, operations, and marketing teams to gather information needed for client-facing materials
- Track open action items from client meetings and coordinate resolution across internal teams
- Support reporting to the Presales Manager on pipeline status, account health, and meeting outcomes
The associate will support client conversations spanning the following Neolytix offerings:
- Revenue Cycle Management (RCM)
- Provider Credentialing
- Patient Access & Front Office Solutions
- Payer & Provider Analytics
- Consulting & Transformation Assignments
- Medical Coding
- Digital Marketing
- Patient Acquisition
- Others
- Graduate from a reputed university or college (any discipline)
- Strong academic foundation in business, communications, healthcare, or related fields preferred
- Excellent verbal and written communication skills in English
- Strong presentation skills — ability to create clear, well-structured slides and documents
- Data management and basic analysis skills — proficient in Excel/Google Sheets
- Organized, detail-oriented, and able to manage multiple tasks simultaneously
- Comfortable working with CRM tools, email platforms, and collaboration software
- Solution-oriented mindset — ability to understand client problems and connect them to service offerings
- 0–3 years of experience in a client-facing, coordination, or business support role
- Exposure to B2B communication or professional client servicing is an advantage
- Experience in sales support, account management, or inside sales
- MBA or postgraduate qualification (Marketing, Business, or Healthcare Management preferred)
- Familiarity with US healthcare operations or BPO/KPO industry
- Prior exposure to proposal writing, bid support, or presales environments
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