Claims Handler

To keep up with our growth in the UK & Ireland, we’re looking for a dedicated Claims Handler to provide administration, progression and advocacy on our clients claims. This will include providing advice to clients on policy coverage, supporting the overall claims process, issuing and administering claims notifications, negotiating settlement and managing claims from end to end with insurers and appointed representatives. You will be required to provide technical claims advice and claims experience reporting support to the Servicing/Sales Account Executives and other key stakeholders.

Here at NFP (an Aon company), we pride ourselves on being a local business with a global reach. This isn’t just corporate jargon, it highlights our commitment to building close, lasting personal relationships with our clients, while possessing the rare capability of solving their full range of business and people challenges around the world.

This role will entail:

• Dealing with incoming enquiries from clients, insurers and other third parties in a professional and timely manner.
• Managing client’s claims including advice on cover and indemnity.
• Managing the First Notification of Loss process fast and efficiently to mitigate losses and reduce potential leakage.
• Actively monitoring progress on outstanding claims and provide timely and accurate feedback to clients and Account Executives.
• Liaising with Insurers, Loss Adjusters and other third parties.
• Providing technical and administrative support to the Broker Account Executive Teams to support client relationships and the inception and renewal process.
• Undertake other duties as assigned which are commensurate with the role.
• Dealing with claims on behalf of carriers on a delegated authority basis where agreements are in place.
• Supporting leadership team on the implementation of best practice, process review and continuous improvement projects.

We're looking for someone with:

• A minimum of 2 years’ experience in managing commercial general insurance claims.
• Professional insurance qualification – Minimum APA Qualified.
• Experience of handling Property, Casualty and Motor claims.
• Experience of working in a Commercial Insurance setting.
• Knowledge of Consumer Protection Code regulatory requirements.
• Excellent attention to detail and ability to prioritise workload.

We’re committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage of the application or interview process, please let our Talent Team know – we’ll do our best to support you.