Account Manager - Strategic Partners

Summary

This role serves as the primary relationship liaison between Jewelers Mutual and our strategic business partners. The Account Manager is responsible for strategizing and delivering personalized approaches to drive results across key performance indicators in support of organizational business plans, while balancing incoming partner requests. Critical functions within this role include onboarding new partners expediently and efficiently, cultivating strong relationships that drive engagement and sales growth, and training partner organizations to promote our insurance products effectively and compliantly. This position works closely with Business Development, Operations and P&L leadership to appropriately influence the direction of the product(s)/program(s).

Why Jewelers Mutual

Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.

As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.

We’re dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.

Here, You’ll

• Move fast and embrace change
• Always look for better ways
• Grow, thrive, and help shape what’s next

Join us and be part of a culture where you can make an impact while building your future.

What You’ll Do

• Develop, coordinate and execute strategies to achieve revenue targets within assigned partner accounts.
• Cultivate strong, trust-based relationships with partners, routinely reviewing partner performance metrics and identifying areas for improvement/expansion, while complying with brand standards, regulatory requirements, and partner contract terms.
• Prepare and conduct business reviews and strategic planning sessions to align partner objectives with our organizational goals, ensuring partners are equipped to deliver on key performance indicators.
• Understand each client’s business goals, challenges, and drivers to provide strategic advice, agent training and tailored engagement solutions that drive joint business growth.
• Serve as the partner’s program support resource, leading, troubleshooting, and resolving partner issues with urgency.
• Support a smooth transition from business development to the account management phase of the partnership by onboarding and training new partners on systems, processes, products and sales techniques across multiple mediums and audiences.
• Utilize Salesforce and artificial intelligence tools according to organizational direction to build strong, effective, and accountable partner engagement tracking.
• Independent travel for industry events, partner sales conferences, or other field work.

What You’ll Bring

• Bachelor’s degree strongly preferred; HS diploma or GED considered with account management experience
• 2+ years of customer-facing experience required
• Must have experience in and proficiency with the full MS Office Suite
• Strong communication skills including the ability to inform, educate, negotiate, and persuade
• A team-player who is collaborative, proactive, persistent and highly curious
• Ability to measure incremental success toward overarching goals, and to translate business results into presentations that tell a story with appropriate calls-to-action
• Ability to build rapport quickly and manage relationships at multiple levels of an organization
• Comfortable with managing healthy conflict and asking for business
• Ability to effectively manage competing priorities and/or multiple time-sensitive project
• Ability to travel independently, as needed, less than 15% of the time.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.

What We Offer You

• Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions.
• Collaborative Culture: Work alongside talented, passionate peers who value ownership and continuous learning.
• Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes
• Great Place to Work® Certified: Join a team recognized for an environment of innovation and growth.

Accessibility and Accommodations

We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting [email protected].