Medical Office Front Desk Receptionist (Bi-Lingual)

Company Description

Utah Partners for Health (UPFH) is a nonprofit organization providing affordable, comprehensive, and high-quality primary healthcare services to families in Midvale, West Jordan, and the Salt Lake Valley through fixed clinics and mobile sites. UPFH offers a wide range of services, including dental, medical, behavioral health, vision, pharmacy, and substance help with medically-assisted treatment. By incorporating patient-centered approaches, UPFH ensures personalized care to meet the diverse needs of the community. Their mission is to be a trusted health home for individuals and families, regardless of income or insurance status.

Role Description

The Medical Office Front Desk Receptionist is a full-time, on-site role based in the Salt Lake City Metropolitan Area. Responsibilities include welcoming and assisting patients, managing incoming calls with proper phone etiquette, scheduling appointments, verifying insurance information, and performing general receptionist duties to maintain smooth office operations. The Medical Office Receptionist will play an essential role in ensuring a positive and efficient experience for all patients and visitors.

ESSENTIAL JOB FUNCTIONS

● Answer the telephone, schedule appointments, screen calls and use judgment with respect to the degree of urgency for medical attention.

● Perform patient registration, make copies of and collect all required patient paperwork, and charge and collect payments.

● Ensure that patient appointment reminder calls are made the day before.

● Assist patients with questions concerning charges and insurance billing. Communicate positively and clearly with patients about sliding fee discounts and the documentation needed for appointments.

● Maintain patient account accuracy by obtaining, recording, and updating personal and financial information and scanning patient records.

● Keep patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule and reminding provider of service delays.

● Collects mail and faxes for Clinic Manager to distribute to appropriate employees/departments.

● Ensure accurate implementation and maintenance of the sliding fee scale in the EMR system.

● Complete morning and nightly checklists.

ANCILLARY JOB FUNCTIONS

● Maintain equipment and stocking of supplies.

● Ensure the cleaning of the reception work and waiting area.

● Other duties as assigned.

EDUCATION AND EXPERIENCE

● High School Diploma or equivalent is required.

● Spanish language fluency (speaking, reading, writing) is required.

● Less than 1 year related experience is recommended.

● Preferred, but not required:

● Experience using Electronic Medical Record (EMR) systems such as USIS, ECW and Help2.

KNOWLEDGE, SKILLS, ABILITIES

● Skills in data entry with high level of accuracy.

● Knowledge of billing and collection processes.

● Knowledge of clinic flow and processes.

● Skills in computer programs such as Microsoft Word, Excel, & Outlook.

● Ability to maintain a positive attitude, be flexible, adaptable and willing to help.

● Ability to work in an organized fashion with a high attention to detail.

● Ability to build interpersonal relationship and deliver excellent customer service to internal and external customers.

● Ability to handle and defuse stressful or tense situations.

● Ability to manage time effectively and multitask.

● Ability to communicate effectively verbally and in writing, as well as strong telephone skills.

● Ability to communicate fluently in Spanish (writing, reading, and speaking).

WORK ENVIRONMENT/PHYSICAL ABILITIES

● Must be able to sit, stand, talk and hear for extended periods of time.

● Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.

● General office environment conditions, with moderate noise levels.

● May be exposed to potentially dangerous bodily fluids or hazardous chemicals.