cargo-partner
Linkedin · Posted 1mo ago
Key Account Manager-Corporate Sales
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Indexed description
- a) Responsible for delivering the budgeted revenue, gross margin and volume through new business development, deep selling and cross selling of products/services to the customers.
- b) Identifying opportunities for expanding services and organizing meetings with product heads, OKAM up to closure(commercial agreement included)
- c) Scheduling of monthly and quarterly reviews and timely execution of all agreed actions with the customer
- d) Achieving new business & customer retention goals by leading & controlling a structured negotiation process to secure the best terms for customer and organization.
- e) Responsible for total customer satisfaction and resolution of all issues with the customer
- f) Escalating open issues which are beyond agreed timelines within company or the customer organization as the case maybe till they are resolved
- g) Provides timely, accurate and standard CRM reports to management including sales activities, competitor information, business opportunities etc.
- h) Agreeing on the scope of services and the KPI’s for measuring the quality of service delivery
- i) Having a clear SOP drawn up for each service and having the same signed up both by the product heads as well as Customer
- j) Disseminating the SOP and KPI’s across the product teams and training the teams on the same
- k) Ensuring that the SOP and KPI’s are circulated to the concerned people within the company network where required
- l) Ensuring regular reporting of KPI’s across product lines and submitting the same to the customer at agreed intervals with full analysis of the performance and reasons for deviation if any
- m) Renewal of contracts and commercial terms at regular intervals.
- n) New business development on the focused verticals.
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