French Customer Specialist in Braga | NO English Needed

Join a supportive and team-focused environment where empathy, professionalism, and collaboration define every customer interaction. If you are organized, proactive, and enjoy helping others, this is an excellent opportunity to grow within customer service.

Role Overview:

As a Customer Specialist, you will act as the primary contact for customers, offering assistance via phone, email, and live chat. Your aim is to provide clear guidance and ensure a smooth, positive experience for every customer.

Key Responsibilities:

• Assist customers through phone, email, and chat in a friendly and professional way
• Manage inquiries, resolve issues, and support account-related requests
• Communicate clearly to enhance the overall customer experience
• Record interactions and resolutions accurately in internal systems
• Recognize complex situations and escalate when necessary
• Work with internal teams to resolve issues effectively
• Meet KPIs, quality benchmarks, and response time goals
• Stay updated on products, policies, and best practices

• Language Proficiency: Fluent in French (C1/C2 level)
• Eligibility: EU citizenship or a valid Portuguese residency card
• Experience: 0–1 year in customer support or a related role
• Skills: Strong communication, analytical, and problem-solving abilities
• Mindset: Eager to learn, adaptable, and motivated to grow within a fast-paced environment

• Competitive Salary: Compensation that reflects your skills and potential
• Performance Bonus: Recognition for outstanding results
• Meal Allowance: Daily support for your meals
• Transportation Support: Assistance with commuting costs
• Health & Life Insurance: Comprehensive coverage for your peace of mind
• Relocation Package: Smooth transition support if you’re moving to Portugal
• Remote Work: Enjoy the flexibility of working from home

Apply today and become part of a forward-thinking team that values growth, innovation, and excellence in service!