Account Manager – Government / Public Sector Recruitment

We are seeking an experienced Account Manager with a strong background in government and public sector recruitment to manage and grow key client relationships. You will act as the primary liaison between clients and delivery teams, ensuring high-quality recruitment services across central government, local authorities, and wider public services.

This role combines client management, recruitment delivery, and strategic workforce planning within a regulated public sector environment.

Key Responsibilities

• Client Relationship Management
• Build and maintain strong relationships with government and public sector clients
• Act as the main point of contact for all account-related activities.
• Deliver high levels of client satisfaction and retention.
• Account Ownership & Growth
• Manage a portfolio of public sector accounts, identifying opportunities to expand services and increase revenue.
• Develop account plans aligned to client workforce strategies and hiring needs.
• Monitor KPIs such as fill rates, time-to-hire, and client satisfaction.
• End-to-End Recruitment Delivery
• Oversee recruitment campaigns from vacancy briefing through to placement.
• Source, screen, and interview candidates for temporary, contract, and permanent roles.
• Ensure delivery meets agreed SLAs and quality standards.
• Stakeholder Engagement
• Partner with hiring managers to understand role requirements and provide consultative recruitment solutions.
• Collaborate with internal recruiters and resourcing teams to meet client demand.
• Provide regular updates, reporting, and insights to clients.
• Compliance & Public Sector Expertise
• Ensure adherence to public sector procurement frameworks and compliance requirements.
• Stay up to date with government policies, regulations, and hiring practices.
• Support audits, onboarding checks, and right-to-work processes.
• Performance & Reporting
• Track recruitment performance metrics and provide data-driven insights.
• Continuously improve processes, ensuring efficiency and service excellence.

Skills & Experience Required

• MUST have proven experience in recruitment account management, with the public sector and government experience
• Strong understanding of public sector procurement frameworks and compliance
• Demonstrated ability to manage and grow client accounts
• Excellent communication, negotiation, and relationship-building skills
• Ability to manage multiple roles/accounts in a fast-paced environment
• Experience using ATS/CRM systems and recruitment tools
• Strong organisational and problem-solving skills