Associate Lead - Global Immigration

Job Description – Associate Lead – Global Immigration (GI)

Job Title: Associate Lead – Global Immigration

Location: Pune, Maharashtra

Preferred Profiles: Candidates currently in Pune.

Experience: 3–5 years (preferred: experience in Immigration processes)

Educational Qualification: Any Graduate / Post-Graduate, preferably in HR or Travel.

Role Summary

The Associate Lead – Global Immigration (GI) will be responsible for managing end‑to‑end immigration and visa processes across multiple geographies. The role requires strong domain knowledge, stakeholder coordination, and a customer‑centric approach. The individual will work closely with internal teams, employees, consultants, and external agencies to ensure accurate and timely processing of all immigration‑related activities.

Key Responsibilities

1. Visa & Immigration Processing

• Manage and execute end‑to‑end visa processing for multiple countries.
• Coordinate with employees, consulates, and external partners for document collection, submission, and follow‑ups.
• Maintain up‑to‑date knowledge of countries specific immigration rules, documentation changes, and compliance updates.

2. Legalization & Documentation

• Handle and coordinate the legalization/attestation process for required documents.
• Ensure accuracy and completeness of documentation submitted for consular processing.
• Maintain strong understanding of global legalization procedures.

3. Stakeholder Management

• Collaborate with internal teams, business units, and HR partners to support travel, deployment, and assignment‑related needs.
• Provide immigration‑related guidance and updates to employees and stakeholders.

4. Customer & Service Orientation

• Maintain a customer‑centric approach while handling queries, escalations, and support needs.
• Ensure timely and professional communication with both internal and external customers.

5. Reporting & Documentation Management

• Track immigration cases, maintain logs, and update dashboards.
• Ensure proper documentation, filing, and audit readiness.

6. Tools & Systems

• Hands‑on experience with MS Office (Excel, PowerPoint, Word).
• Ability to work with internal systems, trackers, and databases.

Key Skills & Competencies

• Strong knowledge of global visa processes and documentation
• Understanding of legalization/attestation procedures
• Excellent communication & coordination skills
• Ability to work effectively in teams
• Strong attention to detail and process orientation
• Customer‑centric mindset
• Proficiency in MS Office tools