Key Account Manager

Key Account Manager | Fraud / AML / KYC

What We're Looking For

• Enterprise Key Account Manager or similar experience
• Strong background in fraud, identity verification, AML/KYC, or fintech infrastructure

What You’ll Be Doing

• Serve as the primary point of contact for enterprise customers, supporting both day-to-day needs and long-term strategic initiatives
• Develop a strong understanding of the platform and clearly communicate its capabilities to customers
• Translate technical and product challenges into actionable solutions and coordinate resolution across internal teams
• Guide customers on best practices related to identity verification, compliance, and risk workflows
• Build and maintain key performance metrics, reporting insights, and value-driven outcomes for clients
• Act as a strategic partner to customers as they scale and evolve their compliance and risk operations
• Collaborate cross-functionally to surface customer insights and improve product adoption and experience

What You’ll Need

• 8+ years of experience in Account Management, Customer Success, Solutions Architecture, or Risk within B2B SaaS, ideally enterprise-focused
• Experience working with API-based products and customer integrations
• Strong understanding of fintech, identity verification, compliance, fraud, or AML/KYC workflows
• Strong analytical skills with ability to interpret data and generate insights
• Experience with BI tools or customer reporting/analytics platforms
• Ability to translate complex technical concepts into clear business outcomes
• Strong relationship management and cross-functional collaboration skills
• Excellent communication and presentation skills across technical and business stakeholders
• Experience supporting complex enterprise implementations or technical products
• Proactive, process-oriented mindset with a focus on customer value and efficiency

Location & Compensation

Remote | San Francisco Bay Area preferred

Base: $150,000 – $180,000

• Bonus + equity + benefits